Insurance Customer Service Representative
Benefits:
Bonus based on performance
Competitive salary
Flexible schedule
Paid time off
Parental leave
Join our vibrant team at the Chelsea Cabanillas Agency - a leading insurance provider specializing in personal lines insurance such as home, auto, and life insurance. Located at Tatum and Greenway in North Phoenix, we're seeking a dynamic and motivated Customer Service Representative (CSR) to provide a top-notch service experience for our clients.
Working Hours and Flexibility
Primarily an in-office position with working hours from Monday- Thursday (9AM to 5pm) and Friday (8:30AM- 4pm). However, we value work-life balance and are open to flexible schedules that include working from home once we are familiar with your work style and abilities.
Transportation Support:
To assist with your commute, we offer a $200 monthly gas card allowance.
Our Core Values:
Our company thrives on the following principles:
Be Kind
Be Curious
Be Intentional
Be Reliable
Be Joyful
These values are integral to our operations and contribute to our reputation as a high-performing agency. If you align with these values, you might be just the person we're looking for!
Perks/Benefits:
Immediate Eligibility for Paid Time Off (PTO)
Paid Volunteer Time Off (VTO)
Monthly Gas Card Allowance
Monthly Paid Lunch Meeting
Opportunity to Earn "Work from Home" Days
Quarterly Team Building Outings
Life Insurance Benefits
Vision, Dental and Short Term Disability Benefits (employee funded for the first 12 months)
Reimbursement for Insurance License Study Materials and one Exam Fee (upon passing)
Job Description:
The Customer Service Representative (CSR) will be a key player in delivering a superior experience for our customers that extends beyond the initial insurance purchase. The CSR will assist in both service-related and sales-related tasks, developing long-term relationships with our clients and ensuring our service matches our commitment to excellence.
Primary Responsibilities:
Assist with incoming calls
Handle rate change reviews
Address claims concerns and questions
Assist with billing inquiries and policy transactions
Manage our Personal Insurance Review program
Assist with quoting personal lines insurance, preparing quotes for the sales team
Build relationships with referral partners (mortgage lenders, real estate agents, etc.)
Skills and Traits:
Positive and upbeat attitude
Strong communication skills
Excellent follow-up abilities
Ability to prioritize and adapt to changes
Efficient work habits
Quick to transition between tasks
Open to coaching and accountability
Fast learner
Friendly and approachable
Detail-oriented
Qualifications:
High School Diploma (required)
Associate or Bachelor's Degree (preferred but not required)
Property and Casualty Insurance License required within 30 days of hire
Life License required within 90 days of hire
Please note that candidates will not officially start in-office until they have obtained their Property and Casualty License. Study materials and one exam fee will be reimbursed upon passing.
Jump-start your career by joining a team that prides itself on providing superior service to its clients. Apply today!
Flexible work from home options available.