Retail Operations managers at M&D Supply hire, develop, manage, support and work alongside a team of experts in helpfulness, and have fun while they are doing it. Their team consistently makes customers happy by providing caring, knowledgeable customer service that clearly differentiates us from our competition. Retail Operations managers keep the supply chain moving at M&D Supply. Areas of operational responsibility include: customer service, purchasing, inventory control, pricing, visual merchandising, facilities maintenance, and information technology support. Supervisory responsibilities include hiring, training, developing and evaluating human resources.

Tasks

Provide amazing customer service including but not limited to: sales, loading, cashiering, stocking, performing services offered

Assist with preparing employee performance reviews

Ensure that all operations members are trained on new policies and procedures

Monitor goals for ACE REWARDS PROGRAM

Monitor and review mystery shops staff

Assist in off-site and on-site training as necessary

Oversee safety/security issues in all stores

Plan and attend monthly store meetings

Read and reply to e-mails

Supervisory Duties

Hiring - identify, screen and select qualified applicants for open positions

Training and development – facilitate the learning of job related knowledge, skills and behavior

Planning and Scheduling - develop goals and strategies to coordinate operational activities

Leading – work with and through people to execute M&D’s value proposition

Conflict management - recognize / respond incompatible differences between employees and customers and promote solutions

Discipline – assist in administering corrective action when employees fail to meet attendance, performance or conduct requirements

Plan and conduct staff meetings

Train team members on new policies and procedures

Attend Manager Meetings and training seminars

Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

Work every day according to the mission statement and core values.

Perform quality work within deadlines with without direct supervision.

Interact professionally with other employees, customers, and suppliers.

Work effectively as a team contributor on all assignments.

Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Complete required daily training

It is understood and agreed upon that any misrepresentation by me in this application will be sufficient cause for cancellation of this application and/or separation from the Employer's service if I have been employed.

I give the Employer the right to investigate all references and to secure additional information about me, if job related. I hereby release from liability the Employer and its representatives for seeking such information, and all other persons, corporations or organizations for furnishing such information.

The Employer is an Equal Opportunity Employer. The employer does not discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant consideration for employment on a basis prohibited by local, state, or federal law.

This application is current for only 60 days. At the conclusion of this time, if I have not heard from the Employer and still wish to considered for employment, it will be necessary to fill out a new application.

I understand that just as I am free to resign at any time, the Employer reserves the right to terminate my employment at any time, with or without cause and without prior notice. I understand that no representative of the Employer has the authority to make any assurances to the contrary.

By completing and submitting this application for employment, I understand and agree that M&D Supply, Inc. (the “Company”), has an arbitration policy in place, which is incorporated by reference in this application. This company’s arbitration policy and procedures is the required and exclusive way for applicants, Employees, and the Company to resolve any and all disputes. I agree to resolve any dispute between the Company and me arising out of this application or, if the company hires me, out of my employment, through the rules of the arbitration policy and procedures, which includes binding arbitration as a final step.