Job Description
M.E. FLOW is looking to hire a FULL-TIME CUSTOMER SERVICE REP with a can-do attitude to join either our LEESBURG OR ALEXANDRIA, VA team. Are you an experienced and outgoing customer service professional who is looking for a CAREER AND NOT JUST A JOB? Are you ready to LOVE YOUR JOB? Would you like to work for an ESTABLISHED BUT GROWING LOCAL COMPANY in an ESSENTIAL INDUSTRY? If so, please read on!
This Customer Service Rep position earns a COMPETITIVE WAGE of $16.00 TO $20.00 PER HOUR, based on experience, and works 8-HOUR SHIFTS BETWEEN 7:00 AM AND 7:00 PM MONDAY THROUGH FRIDAY with a rotating schedule to provide coverage on weekends and certain holidays. You would also be eligible for FANTASTIC BENEFITS, including A 401(K) PLAN, HEALTH, DENTAL, VISION, AND LIFE INSURANCE, PROFIT SHARING, BONUSES & INCENTIVES. If this sounds like the right opportunity for you, apply today!
ABOUT M.E. FLOW
M.E. Flow has been delivering dependable residential and commercial plumbing, HVAC, and home comfort services throughout Northern Virginia since 1951. We work as a team to provide exceptional customer experiences and superior service. When our customers are looking for quality they can trust and a team that genuinely cares about offering the best of the best, they can depend on us. We are a third-generation, family-owned business that treats our customers and our employees like family.
A large part of our success is because of our caring and dedicated team members. We respect our employees and work hard to create a GREAT PLACE FOR THEM TO COME EVERY DAY. Our owners know everyone by name and strive to make themselves available. In addition to COMPETITIVE PAY, BONUSES, AND BENEFITS, we offer both in-house and outsourced TRAINING AND APPRENTICESHIP PROGRAMS, FLEXIBLE HOURS, AND OPPORTUNITIES FOR ADVANCEMENT (WE PROMOTE FROM WITHIN)!
A DAY IN THE LIFE OF A CUSTOMER SERVICE REP
As a Customer Service Rep, you are the voice of our company! You provide superb customer service to our clients and help keep our office running smoothly by answering customer phone calls and scheduling appointments in our busy call-center! Your positive, friendly disposition comes through in all your interactions and is one of the reasons that our clients enjoy doing business with us. A majority of your day is spent closing out tickets, documenting technician arrival and departure times, resolving customer concerns, and assisting managers in administrative tasks as needed. You are never bored, as there are always a variety of office tasks that you can help with. With pride, you keep the office clean and organized. You love that you get to interact with people every day and enjoy keeping busy!
CSR QUALIFICATIONS
Do you have excellent communication and interpersonal skills? Can you solve issues for all kinds of clients with professionalism and patience? Do you enjoy interacting with people on the phone and understand good phone etiquette? Are you organized and detail-oriented? Can you manage your time well and prioritize multiple tasks effectively? If so, then you might just be perfect for this Customer Service Rep position!
READY TO JOIN OUR OFFICE TEAM?
We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this office job in an essential industry, complete our initial 3-MINUTE, MOBILE-FRIENDLY APPLICATION. We look forward to meeting you!
Location: 22306 / 20175-4403