Job Description
M.E. FLOW is calling all customer service professionals who are interested in a FULL-TIME CUSTOMER SERVICE REPRESENTATIVE (CSR) job in either the LEESBURG OR ALEXANDRIA, VA area to apply to join our amazing office team!
WHY YOU SHOULD JOIN OUR TEAM
We are a FAMILY FIRST COMPANY in a COMPETITIVE INDUSTRY that invests in our team and offers real OPPORTUNITIES FOR CAREER GROWTH. We pay our Customer Service Representatives (CSR) A COMPETITIVE PAY of $16.00 TO $20.00 PER HOUR, based on experience. You can expect to work 8-HOUR SHIFTS BETWEEN 7:00 AM AND 7:00 PM MONDAY THROUGH FRIDAY with a rotating schedule to provide coverage on weekends and certain holidays. Our team also enjoys GREAT BENEFITS, including A 401(K) PLAN, HEALTH, DENTAL, VISION, AND LIFE INSURANCE, PROFIT SHARING, BONUSES & INCENTIVES. We also make it easy to apply with our initial QUICK AND EASY MOBILE-OPTIMIZED APPLICATION. If we have your attention, please continue reading!
ABOUT M.E. FLOW
M.E. Flow has been delivering dependable residential and commercial plumbing, HVAC, and home comfort services throughout Northern Virginia since 1951. We work as a team to provide exceptional customer experiences and superior service. When our customers are looking for quality they can trust and a team that genuinely cares about offering the best of the best, they can depend on us. We are a third-generation, family-owned business that treats our customers and our employees like family.
A large part of our success is because of our caring and dedicated team members. We respect our employees and work hard to create a GREAT PLACE FOR THEM TO COME EVERY DAY. Our owners know everyone by name and strive to make themselves available. In addition to COMPETITIVE PAY, BONUSES, AND BENEFITS, we offer both in-house and outsourced TRAINING AND APPRENTICESHIP PROGRAMS, FLEXIBLE HOURS, AND OPPORTUNITIES FOR ADVANCEMENT (WE PROMOTE FROM WITHIN)!
ARE YOU A GOOD FIT?
We are looking for someone who has excellent communication and interpersonal skills and can solve issues for all kinds of clients with professionalism and patience. Ask yourself: Do you enjoy interacting with people on the phone and understand good phone etiquette? Are you organized and detail-oriented? Can you manage your time well and prioritize multiple tasks effectively? If so, please consider applying for this Customer Service Representative (CSR) position today!
WHAT WE NEED FROM YOU
As a Customer Service Representative (CSR) for us, you support the day-to-day operations of the HVAC service team by answering customer phone calls and scheduling appointments in our busy call-center! You get to provide superb customer service to our clients and help keep our office running smoothly. You must have a positive, friendly disposition that comes through in all your interactions by phone and in person. Your primary responsibilities will be to close out tickets, document technician arrival and departure times, resolve customer concerns, and assist managers in administrative tasks as needed. There will always be a variety of office tasks that you can help with, including keeping the office clean and organized. If you can do those things and meet the following requirements, we would be happy to have you as part of our team!
APPLY TODAY!
Location: 22306 / 20175-4403