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Closing Administrator

AFEX

Closing Administrator

National
Full Time
Paid
  • Responsibilities

    The Product Support Specialist role involves being part of a dynamic, fast paced FinTech company with a focus on our award-winning payments platform, Cambridge LINK. Offering settlement options in over 160 currencies, Cambridge LINK connects our clients to the global marketplace. The successful candidate will be at the forefront of LINK Support and will provide solutions-oriented service while building strong client relationships. 

    JOB DUTIES:

    • Be hands-on with the customer facing application and become a subject matter expert.
    • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
    • Recommend potential products or services to management by collecting customer information and analyzing customer needs
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships of trust through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Follow communication procedures, guidelines and policies
    • Suggest solutions and workarounds to help solve customer problems

     

    REQUIREMENTS:

    • IT proficiency with the ability to quickly learn new systems
    • Completed post-secondary education in relevant field;  
    • The following would be considered an asset:
      • Experience in the financial/banking/payments industry
      • SQL, Excel, Data Management – experiences, education, certificates
      • API knowledge + experience

    Required Skills Required Experience

  • Qualifications
    • Ability to work both on a team as well as independently;
    • Commitment to quality and detail;
    • High sense of accountability and ability to handle multiple priorities at once;
    • Exceptional verbal and written communication;