Casa Systems, Inc. (Nasdaq: CASA) is 5G, delivering physical, virtual and cloud-native 5G infrastructure and customer premise networking for high-speed data and multi-service communications networks. Our core and edge convergence technology enables public and private networks for both communications service providers and enterprises. Casa Systems™ products deliver higher performance, improved network flexibility and scalability, increased operational efficiency and lower total cost of ownership (TCO). Commercially deployed in more than 70 countries, Casa serves over 475 Tier 1 and regional service providers worldwide. At Casa Systems, our mission is to deliver ultra-broadband solutions that keep families, communities and the world connected. We harness our passion for innovation to drive technological solutions that allow service providers to do amazing things that improve the way we live.

We are seeking to hire a front-office RECEPTIONIST to join our Human Resources team based at our corporate headquarters located in Andover, MA, USA, which is located about 30 minutes north of Boston.

The RECEPTIONIST will impact the organization by creating a great first impression and putting forth a positive influence on our internal and external constituents when greeting our guests, customers, and employees in person and over the telephone. The Receptionist will also be responsible for providing general clerical office duties and administrative support to our growing team. This role requires an upbeat, outgoing personality, and is professional in demeanor and appearance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Operate a multi-line telephone system to manage incoming/outgoing calls.
• Answer, screen, and forward incoming telephone calls to appropriate personnel or department, take messages as needed.
• Interact with internal and external customers at all levels in a professional manner.
• Answer basic questions and provide callers with address, directions, and other non-confidential information.
• Welcome on-site visitors, determine nature of the visit, and announce visitors to appropriate personnel.
• Maintain security in accordance with policy and procedure. Monitor visitor access, maintain visitor log, and issue security badges.
• Maintain a safe and clean reception area.
• Process outgoing mail via U.S. Postal Service.
• Schedule conference rooms as requested using MS Office Calendar.
• Ensure that conference rooms are always clean and tidy.
• Assist users to send faxes, retrieve and route incoming faxes.
• Perform other clerical duties such as data entry, filing, typing, photocopying, scanning, and collating in accordance with instruction and deadline.
• Will provide backup to the Talent Acquisition team with interview scheduling via telephone/video conference/in person and onsite and off-site.
• Will assist with New Hire Orientation tasks such as greeting New Hires, taking, and uploading photos for ID badges, and ID Badge distribution.
• Plan and lead employee activities and communication initiatives.
• Various projects as assigned.

QUALIFICATIONS:

• Associate degree or equivalent preferred.
• 2+ to 5 years of related experience providing exemplary service, attendance, and work history.
• Professional demeanor, articulate and able to make a positive first impression and works with a sense of urgency.
• Able to perform basic math functions; add, subtract, and divide.
• Solid communication skills both written and verbal.
• Able to organize, multi-task, prioritize and be flexible with changing business needs in a team environment.
• Able to be resourceful and proactive in dealing with issues that may arise.
• Experience using MS Office Outlook, basic user of Word and Excel.
• Experience performing data entry.
• Experience operating general office equipment; copier, facsimile, scanner, personal computer, calculator.
• Displays a high initiative to learn and apply new office skills.
• Attention to detail is a must.
• Able to live Casa’s core values: fun work environment, innovation & risk taking; passion, dedication & perseverance; and honesty & loyalty.

Casa Systems, Inc. offers a great work environment, professional development, challenging careers, and competitive benefits and compensation package. Casa Systems, Inc. participates in the E‑Verify program. Casa Systems is committed to fostering a diverse workforce and inclusive work environment free from unlawful employment discrimination and without barriers to Equal Employment Opportunity (EEO).

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Required Skills Required Experience

MINIMUM QUALIFICATIONS:

• 2+ years’ experience in Debt Collections
• Effective communication, negotiation, and problem-solving skills
• Ability to multi-task in a production driven environment
• Must be comfortable navigating between multiple computer screens and systems
• High School Diploma/GED required
• Must be 18 years of age or older

 THIS POSITION IS A REMOTE - WORK FROM HOME POSITION 

YOU MUST MEET THE FOLLOWING EQUIPMENT REQUIREMENTS TO BE CONSIDERED FOR THE POSITION

EQUIPMENT REQUIREMENTS:

WIRED HIGH-SPEED INTERNET CONNECTION

• 10 Mbps download speed and at least 4 Mbps upload speed. 
• You can test your Internet speed by visiting speedtest.net
• Internet router- No WIFI

PERSONAL DESKTOP OR LAPTOP COMPUTER

• PC or Laptop running Window 10 or newer (Chromebooks and Macs are not acceptable.)
• Computer needs to be 2019 or newer to have acceptable processing speeds
• 8 Gb Memory
• 1 USB Type A 2.0 (Standard headset USB)
• Network Latency Max 250 MS latency max

HEADSET & WEBCAM

• Noise cancelling headset with USB Connection to computer
• Internal or External Web Camera

WORK AREA

• Must have a home office set up and ethernet cord you can connect to your computer.
• Quiet workspace free of background noise and distractions
• Private area acceptable for webcam use

SWC GROUP OFFERS: 

- Holiday and Vacation Plan

• Medical, Dental and Vision Insurance

- Life Insurance

• Short-Term and Long-Term Disability Plans

• HSA (Pre-tax) Savings Account

• 401(k) Plan with matching contribution

• Employee Referral Bonus

• Paid Training Program

 CLIENT REQUIREMENTS FOR THIS CAMPAIGN REQUIRE A CLEAN BACKGROUND CHECK AND A NEGATIVE DRUG TEST RESULT

WWW.SWCGROUP.COM