Casa Systems, Inc. (Nasdaq: CASA) is 5G, delivering physical, virtual and cloud-native 5G infrastructure and customer premise networking for high-speed data and multi-service communications networks. Our core and edge convergence technology enables public and private networks for both communications service providers and enterprises. Casa Systems™ products deliver higher performance, improved network flexibility and scalability, increased operational efficiency and lower total cost of ownership (TCO). Commercially deployed in more than 70 countries, Casa serves over 475 Tier 1 and regional service providers worldwide. At Casa Systems, our mission is to deliver ultra-broadband solutions that keep families, communities and the world connected. We harness our passion for innovation to drive technological solutions that allow service providers to do amazing things that improve the way we live.
We are seeking to hire a SENIOR TECHNICAL SUPPORT ENGINEER to join our team based at our corporate headquarters in Andover, MA, USA located about 30 minutes north of Boston.
As a member of Casa Systems, Inc.’s Technical Call Center teams, the Senior Technical Support Engineer impacts the organization by providing cutting edge technology solutions employing a “Follow the Sun” support strategy to provide customers with first-line technical assistance to support Casa’s DOCSIS 3.1 Cable Modem Termination System (CMTS) products and wireless TELCO solutions and emerging virtual networking solutions. This is a highly visible, high-impact position, key in maintaining the highest levels of customer satisfaction.
ESSENTIAL DUTIES & RESPONSIBILITIES:
QUALIFICATIONS:
Casa Systems, Inc. offers a great work environment, professional development, challenging careers, and competitive compensation. Casa Systems, Inc. participates in the E‑Verify program. Casa Systems is committed to fostering a diverse workforce and inclusive work environment free from unlawful employment discrimination and without barriers to Equal Employment Opportunity (EEO).
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Required Skills Required Experience
SKILLS AND ABILITIES:
General office and administrative skills to assist in the processing of departmental workflow. Customer-service oriented with professional and courteous attitude. Good verbal and written communication skills for interaction with a variety of people inside and outside of organization; ability to follow oral and written instructions. Good working knowledge of word processing, estimating and spreadsheet software packages.