Job Description

Bonus opportunity or eligibility for a higher starting salary for earning/having any of the below certifications:

CCNA-Security
CySA+ **
GICSP
GSEC
Security+ CE
CND
SSCP

JOB SPECIFIC DUTIES/COMPETENCIES:

• Provide exceptional customer service while responding to phone, email, and online requests for support.
• Complete projects and service calls to support work necessary for fostering customer satisfaction.
• Management and maintenance of our client's cloud-hosted and on-premise security solutions.
• Assist with the deployment of on-premises and cloud-hosted security solutions.
• Perform software upgrades for security applications in basic environments.
• Effectively communicate with Project Management, Leadership, and Clients on progress daily.
• Assist the Business Development and Account Management Teams with sales demonstrations.
• Troubleshoot electronic security systems and software.
• Responsible for the knowledge and application of networking fundamentals.
• Complete the testing and evaluation of new technology solutions.
• Provide training on the end-to-end use of a solution.
• Create and maintain comprehensive system documentation for internal and external use.
• On-call to support our client needs outside of regular working hours and weekends.
• Frequent travel and overnight stays may be required to implement and support solutions in multiple states.
• Work in diverse environments such as indoor/outdoor, various weather conditions, and different professional settings, including construction sites or those occupied for business.
• Pursue continuing education for ongoing professional development.
• Perform other duties as assigned.

Qualifications

• Entry Level Applicants: A minimum of two (2) years of experience working in the Electronic Security Industry or an IT position.
• Experienced Applicants: A minimum of four (4) years of experience working in the Electronic Security Industry OR a minimum of two (2) years of experience working in a related industry and an Associate's degree.
• Possession of or eligibility to obtain a DoD Secret Clearance and perform work on federal contracts.
• Demonstrate functional knowledge of Networking, Microsoft Desktop, Server, and Application platforms.
• Demonstrate attention to detail and a focus on performing high-quality work in a time-effective manner.
• Possess the ability to problem-solve and prioritize in a fast-paced environment.
• Possess strong verbal and written communication skills.
• Able to work dynamically within a diverse group of geographically distributed teams.

Additional Information

_ What we offer!_

- Competitive pay

- Employee & family health, dental and vision insurance

- Life insurance policy

- Paid time off and paid holidays

- 401(k) Retirement Plan with company match