Director of Social Services - DHS Homeless Shelter: Families
Reporting Relationship- The Director of Social Service report to the Program Director.
Job Responsibilities:
Assist the Program Director with the administration of the program
Function in the role of site leadership, in the absence of the Program Director.
Provide and ensure delivery of quality services to all residents through direct supervision of a team of Case Managers, Housing Specialists, Employment Specialists, and a Case Manager Supervisor
Coordinate all case management services, including social service intake, assessments, development and implementation of independent living plans, and case conferences.
Facilitate interdepartmental communication and conduct staff meetings with social service employees
Attend meetings with funders or outside agencies as required
Connect with community leaders to build connections, gain support and troubleshoot issues/concerns
Report all significant events, and monitoring events to the Program Director and DHS as required
Liaise with medical and psychiatric providers (both internal and external), employment providers and partnered community organizations to ensure appropriate service delivery for clients
Develop program content to address client needs related to housing, substance abuse treatment, mental health, and employment.
Plan and organize program activities to maximize program contract and performance goals as outlined in DHS Performance Incentive Plans
Assist the Program Director with completion of monthly deliverables as assigned by the Program Director
Maintaining compliance with all organizational policies and legal regulations, by ensuring meticulous documentation of all activities in the department
Review analysis of program and demographic client data to make program improvements
Communicate with peers at other locations as needed, on issues related to client progress and best practices
Set realistic weekly and monthly performance goals in accordance with contract requirements with reporting staff
Ensure housing and performance outcomes are met on a monthly/ quarterly/ annual basis.
Identify changing program needs and program gaps to develop new services, service directions and/or programs to meet client needs
Conduct periodic internal file reviews and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e. address and investigate client complaints)
Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e. identify training needs, professional development, etc.)
Develop and implement crisis prevention/or intervention strategies to ensure a safe and secure environment
Organize onsite and offsite training opportunities for professional growth and development of staff
Report all incidents that may subject to liability to the Program Director
Assist in the Review and Submission of incident reports as assigned by Program Director. • Required to provide oversight to the facility and programs in the absence of the Program Director
Performs other duties assigned by the Program Director
Minimal Requirements:
Master’s Degree in Related Field (Social Work, Mental Health Counseling, Education, Psychology, Sociology, etc.) - Highly Preferred or a Bachelor’s Degree in a relevant field with significant managerial experience
Other Requirements:
Supervisory experience of at least 3 to 5 years, strongly preferred.
Experience working with the NYC Department of Homeless Services and DHS CARES system is preferred
Previous experience with case management, job development, and/or adult education
Previous experience creating and delivering impactful service plans for shelter residents
Excellent communication skills, professional demeanor, sound judgment and strong organizational skills
Willingness to work collaboratively, but with the capacity to work independently