Job Description

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

BENEFITS Dental Insurance

Vision Insurance

Weekends Off

Holidays Off

Tuition Reimbursement

Team Building Activities

Hands On Training

Agency paid lunches

RESPONSIBILITIES

• Process customer policy change requests.
• Return all phone messages promptly.
• Share training and education knowledge and expertise with team members.
• Be outstanding at relationship building.

REQUIREMENTS

• Be a great self-starter with a sense of urgency.
• Excellent Communication/interpersonal skills.
• A Property & Casualty license is preferred but will train good individual.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
• Minimum 1 year prior sales experience preferred.
• Bilingual, fluent in both English and Spanish is beneficial.
• Farmers Insurance experience preferred.