Job Description

SUMMARY OF JOB:

Customer Care Specialists work in an active team environment to service and sell to new and existing customers. You will be the face of the MARCO Promos brand and interact with our customers by providing them with exceptional service and support. In this contact center role you’ll assist customers with questions to help them make the best purchase decisions, provide product recommendations, samples, pricing and quotes.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Support customers that need information prior to placing orders, including demonstrating expertise on products, price quotes, artwork processes, etc
• Work with customers on orders and inquiries placed via phone, email or website, and ensure the best solution for their needs
• Provide post-order support to ensure all customer questions are answered and orders arrive on-time and 100% accurate
• Work in a dynamic contact center to maintain excellent service levels for incoming phone calls, web orders, and online chat
• Responds in a timely manner to customer inquiries and messages and resolves customer concerns promptly and professionally
• Occasionally interacts with suppliers to ensure order accuracy and timeliness
• Continually learn and develop, including other functions in customer- and order-related roles to help support the entire team as needed

WHAT IT TAKES TO BE SUCCESSFUL IN THIS POSITION:

• Self-starter who enjoys helping customers
• Demonstrate initiative to solve problems with empathy, and thoroughly follow up with customers.
• Professional communication on the phone, via email, online chat
• Attention to detail and multi-tasking
• Continual learning and adapt to changes
• Proficient with computers and Microsoft Outlook®.
• Able to type at least 30-40 wpm

REQUIRED QUALIFICATIONS AND EXPERIENCE:

• Previous experience with an emphasis on customer service skills and/or consultative selling.
• High school degree or higher. Bi-lingual in Spanish a plus but not required

COMPENSATION:

• MARCO Promos provides a highly competitive salary based upon experience and achievements
• Additional monthly incentive commission programs
• Shift premiums available for work schedules ending at 7:00 p.m.

BENEFITS:

• 401K plan with profit sharing, health, dental, flexible spending account and paid time off.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Company Description

MARCO Promos is one of the nation's leading direct marketers of branded promotional products and meeting registration materials. Tens of thousands of organizations across the country have relied on us to help them promote their brand or event. Recognized in the top 1% of the nation’s 20,000 distributors, we are committed to excellence and are always looking for qualified and motivated individuals who appreciate the opportunity to grow, make a difference and value team atmosphere with employee involvement. We offer a very generous salary & benefits package including Health, Dental, and Vision insurance, 401K, profit sharing, and accrued PTO throughout each year.