Benefits:

401(k)

Bonus based on performance

Company parties

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

East Coast Marine is seeking a motivated and experienced Service Advisor/Manager to join our growing team. As a trusted Platinum Mercury marine service dealership, we pride ourselves on delivering top-quality service, maintenance, and customer care for boaters who depend on us to keep their time on the water safe, enjoyable, and worry-free.

The Service Advisor/Manager will be a key leader in our dealership—overseeing daily service operations, managing customer relationships, coordinating repair and maintenance schedules, and ensuring that our team consistently meets the highest standards of quality and efficiency.

Key Responsibilities Include:

Greeting and assisting customers with service needs and repair scheduling

Communicating service recommendations clearly and professionally

Coordinating workflow between technicians, parts, and service teams

Monitoring job progress to ensure timely and accurate completion

Managing service documentation, estimates, and invoicing

Building strong, long-term customer relationships

What We’re Looking For:

Strong organizational and leadership skills

Excellent communication and customer service abilities

Experience in marine service management with a minimum 5+ years of experience required

Ability to work in a fast-paced, customer-focused environment

A passion for boating and the marine industry is a plus

We offer a competitive compensation package, opportunities for professional growth, and the chance to be part of a dealership that values teamwork, integrity, and customer satisfaction.

If you are ready to take the next step in your career and help us deliver exceptional service to our boating community, we’d love to hear from you. Please submit your resume and a brief cover letter to [email address] or contact us at [phone number] to apply.