Job Description
Note: We are currently working from home pending reopening of offices based on CDC guidelines.
Do you excel in a diverse environment that values cheerfulness, hustle, effectiveness, leadership, and empowerment? Love helping people to be successful with their passion? Then come join the 3D printing revolution at MatterHackers - the largest 3D printing retailer, and Inc. 500 Fastest Growing Company!
Be inspired at work every day when you join our fun, cooperative, and rapidly growing sales team, putting something good into the world with every 3D printer. You'll have the opportunity to be trained as one of the few experts in desktop 3D printing, and then share your knowledge with customers needing to stay current, or just getting started. Listen to inbound customer needs from schools, small businesses, global corporations, military, and 3D printing enthusiasts, and respond confidently with solutions that will make them successful advocates for 3D printing.
As a Sales Associate you will be part of our front-line team for email and retail support. Experience with 3D printers, solution based sales, technology, GSA, or buying or selling to education or manufacturing a plus, but by no means necessary. If you are self-directed, team-oriented, ambitious, creative, have strong writing skills and an entrepreneurial spirit, believe in working hard AND smart, and have a passion for learning new technology, let's talk.
What You Will Be Doing
• Responding to customer emails, providing customer support, and assisting in-store customers (pending CDC guidelines for reopening).
• Routing more complex issues to tech support.
• Creating quotes for potential customers, managing the PO process (completing Approved Vendor applications for government and education clients. etc.) and tracking completed transactions in Salesforce, HelpScout, and our own quoting system in a timely manner
• Coordinating with Customer Success and other department for order adjustments
• Assisting and being trained by a generous and supportive team of Account Managers and Sales Associates, mentored by an inspiring Sales Manager, and guided and appreciated daily by a creative and fun Vice President of Strategic Partnerships who writes her own job posts...because she cares.
What You Need for this Position
• College Degree
• Organization skills
• Passion for helping businesses and educators
• A desire to be part of an entrepreneurial team-focused environment where flexibility and autonomy are required to thrive
• Excellent communication skills, including writing and speaking (your cover letter is your best way to grab our attention!)
• Experience with (or eager to learn) Salesforce, Google docs, Helpscout, and Gmail
• High degree of autonomy -- we empower you to make decisions and improve the company every day
• Desire to delight, help, and inform customers
What's In It for You?
• Be on the ground floor of an established startup!
• Casual work environment and dress (t-shirts, shorts, and sandals)
• Catered lunches every Wednesday (pending reopening of offices based on CDC guidelines)
• Unlimited advancement and growth opportunity
• All the free coffee, snacks, and soft drinks you can consume (pending reopening of offices based on CDC guidelines)
• Potential for equity/stock at fast growing startup
• Company sponsored health insurance and 401K matching
• PTO
Our customers will know you through email, so please use your cover letter to show us your voice. 3D printing experience is not required, but if you have a passion for it please tell us about it. We look forward to hearing from you!
Job Type: Full-time
Salary: $19.00/hour plus performance-based bonus
Company Description
Join the 3D printing revolution at MatterHackers - the largest 3D printing retailer, and Inc. 5000 Fastest Growing Company.