MBH is looking for a support-focused pro to join the IT team. You will be a major player in growing our team and elevating the organization. MBH IT plays a key role in enabling our employees to innovate and operate at their peak potential. You will improve the front-line user experience by providing on-demand user support for MBH staff and their tools and apps, while also contributing to longer-term projects. This role is full-time based in our Alameda office.

Primary Responsibilities

• Assists in new system deployments/loading appropriate software as needed.
• Troubleshoot and resolve Hardware & Software issues.
• Install and configure various software including Revit, AutoCAD, etc.
• Manage user accounts in Active Directory, O365, as well as other systems.
• Keep current with the latest IT technologies and best practices.
• Document current and future processes and procedures.

Required Skills

• 1-3 Years work experience in an IT support role.
• Strong understanding of computer network technologies (TCP/IP, VPN, WiFi, DNS, DHCP).
• Strong Window 10 and MS Office troubleshooting skills.
• Desire to learn new software and technology, and work on multiple tasks at the same time.
• Good documentation skills, attention to detail.
• Basic knowledge of Active Directory.
• Ability to lift 40+ lbs.

Candidates must have 1-3 years of hands on experience with the following desktop technologies :

• Windows 2007 and above
• MS Office 365
• PC imaging technologies
• Virus control and virus client management
• MS Print environment support
• Computer asset control
• Mobile device support
• VPN support