Growing San Francisco technology start-up is seeking a Product Ops Manager. This position is 100% remote. Salary to 100K, excellent benefits including unlimited vacation and international company retreats! 

In this role you'll have an opportunity to introduce innovative processes to operationalize products, capture the voice of the user to improve the product, and run experiments across channels to drive adoption. Specifically, you will:

• Own key engagement, retention, and NPS metrics around the experience of existing customers
• Build, run, and improve on customer processes around onboarding, account growth, and retention
• Distill customer insights and needs from conducting research, gathering feedback, and analyzing data
• Collaborate with firm leadership to recommend new product features and improvements and guide sprints
• Manage all customer response channels—email, Intercom, and social—and eventually grow the customer success team in this area
• Help execute new feature rollouts, including operational customer touchpoints, changelogs, and help center resources

They are seeking:

• Experience managing product operations in a customer-facing capacity
• Managing customer support/service/success channels and processes—bonus if you managed a team
• Creating and refining customer processes, like new user onboarding, account growth, or adopting new use cases
• Conducting user research and synthesizing insights into actionable recommendations
• Cleaning, analyzing, and presenting large data sets that led to exec-level insights
• Bringing operationally complex, high stakes technology products to market