Skills:

Think creatively Pay close attention to details

Find solutions for difficult problems

Effectively communicate with co-workers

Comfortable working in a group environment

Strong verbal and written communication skills are necessary

Desire to work in a multi-disciplined, diverse, and technically challenging environment

Candidates must have strong organizational skills along with being process driven and conversely, must drive process development and adherence. A solid understanding of endpoint management technologies and processes (as listed in the JD) balanced with strong team leadership and client communications are key attributes to success in this position.

Education:

5+ years of Operating Systems (Microsoft Windows 7, 8.1, & 10, macOS, iOS) experience required

5+ years of system management experience required (LANDesk or SCCM) experience required

Mobile device management knowledge

Active Directory and Group Policy experience

Collaborative tools (e-mail, instant messaging, web and video conferencing)

Microsoft Exchange and Outlook Microsoft Office Productivity suite 2010, 2013, 2016

Hardware and software testing and evaluation

Automated test tools Local Area Network (LAN) technologies

Encryption technologies

Scripting knowledge

Understanding/familiarity with Image Development and Management w/Microsoft MDT

Understanding/familiarity with design and configuration of virtual environments/solutions (VMWare Horizon products, ESX, Citrix or Hyper-V)

Solid Network Infrastructure Principles knowledge required

Tier 3 and 4 Support in an Enterprise Desktop Environment preferred

Cross-Functional Team

Leadership Experience in a large ITILv3 compliant

Enterprise Environment is required

Higher level platform-related certifications (e.g., (MCSA, MCSE, MCSD, MCP, RHCE, RHDS, RHCA, LPIC-2, LPIC-3, VCP, VCAP, SNIA, etc.) recommended

Higher level systems-related certifications (e.g., ESEP, CSEP) recommended