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Senior Systems Engineer

Latham & Watkins

Senior Systems Engineer

  • Responsibilities

    Latham & Watkins, a global law firm consistently ranked among the top firms in the world, is currently seeking a Records Specialist to join our London office. A key to Latham’s success and our continued ability to deliver the highest quality service to our clients is our “one-firm” culture – a spirit of teamwork and shared commitment to quality across our offices worldwide that has long distinguished Latham from other law firms. As a Records Specialist at Latham, you will perform workflow procedures for storage and retrieval of electronic and physical files, file intake, file release, destruction requests, data access requests, and records retention. Supported by other members of the Technology Department: Information Governance and Records Section, you will be involved in training and advising legal professionals and staff to ensure compliance with firm policies regarding the management of information. Join our team if you:

    • Thrive in a professional and detail oriented environment
    • Enjoy working as part of a team with a customer service focus
    • Are keen to develop your information governance and records skills in a global company

    And have:

    • Experience managing physical and electronic information, ideally in a corporate or legal environment
    • Good technology skills, along with well-developed communication, analytical and organisational skills

    We encourage you to apply! Successful candidates will not only be provided with an outstanding opportunity, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham's comprehensive benefit program which includes health insurance as well as group income protection and life assurance, a pension plan, wellness programs, employee discounts and more. Latham & Watkins is an Equal Opportunity Employer. Our commitment to diversity, equal opportunity and sustainability enables Latham & Watkins to draw from a remarkable wealth of talent to create one of the world's leading law firms.

    Required Skills Required Experience

  • Qualifications
    • 50% travel to client site.
    • Proficient knowledge of various operating systems, (Windows, Mac OS, Chrome OS).
    • Experience in Microsoft Office Suites, Office 365 and other applications.
    • Experience supporting mobile devices like iPad, iPhone, Android, PC-based tablets etc.
    • Manage and support Active Directory, MS Exchange, printer configuration, Windows file permissions.
    • Provides remote and on-site troubleshooting for hardware and software.
    • Working knowledge of networking concepts including DNS, TCP/IP, DHCP, SMTP, VPN as well as switches and wireless access points.
    • Knowledge of Microsoft SCCM, imaging and WAIK.
    • Knowledge of Two-Factor Authentication.
    • Monitor and respond quickly and effectively to requests received by the help desk ticketing system.
    • Provide incident and problem management support to leadership.
    • Able to complete multiple simultaneous projects in a timely manner.
    • Strong written and verbal skills as well as problem solving skills.
    • Ability to interact with Tier II and III Engineers, and escalate tickets when needed.
    • Exceptional communications, customer service, and interpersonal skills.
    • Provide support for audio-visual systems including setup and repair of Skype for Business/WebEx tools.
    • Self-motivated, responsible, organized, detail oriented and a team player.
    • Must be able to lift or carry up to 50 lbs.
    • Available to work an on-call rotating schedule.
  • Industry
    Legal Services