SPEAR, A CALIBRE Company is seeking a Help Desk Specialist to join our team in Suitland, MD. The Help Desk Specialist will be responsible for the following:
Provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract.
Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems.
Required Skills
Two years of technical experience providing phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under contract.
Requires competence in serving as the initial point of contact for trouble-shooting hardware/software PC and printer problems.
Demonstrates ability to work independently or under general direction.
High school diploma.
Public Trust Clearance.
Required Experience
Qualifications
Two years of technical experience providing phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under contract.
Requires competence in serving as the initial point of contact for trouble-shooting hardware/software PC and printer problems.
Demonstrates ability to work independently or under general direction.