Summary

At McMillan Law Firm the Receptionist position is responsible for greeting visitors, delivering exceptional customer, answering calls, and fielding them accordingly. Will address visitor questions and needs. Offer administrative support across the firm., and sort/distribute mail all while providing an overall welcoming environment in a timely, professional, and safe manner. This position demonstrates proficient use of computer hardware and software, telecommunication, and other office equipment and the ability to navigate multiple systems simultaneously.

Roles & Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

· Greets clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts him or her to the appropriate location

· Answers, screens, and directs phone calls to staff; takes messages and schedules appointments

· Receives mail, documents, packages, and courier deliveries and delivers or distributes items

· Performs basic filing, recordkeeping, administrative, and clerical support tasks

· Maintain acceptable lobby, breakroom, and conference room(s)

· Maintain break room supplies, office supplies, refreshments, etc. stock accordingly

· All other duties as assigned

Required Skills/Abilities

· Excellent verbal communication skills.

· Excellent interpersonal and customer service skills.

· Basic understanding of administrative and clerical procedures and systems.

· Proficient with Microsoft Office Suite or related software.

The items below are representative of the knowledge skills, ability, education, and experience required for the role.

Qualifications (knowledge, skills, and abilities)

· High School Diploma or equivalent

· Two (2) year’s experience in an office setting

· Microsoft Office experience at a beginner level

· Bilingual in Spanish

Preferred Skills

· Experience with multi-line phone system

· Legal software and terminology

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change to accommodate the firm with or without notice. This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.