Job Description

Support the company’s mission statement by performing the duty of maintaining a high-level of customer service through developing new customer relationships and retaining and expanding existing business. The Identity & Access Management Admin role is to ensure timely provisioning of end users accounts in order for end users to accomplish business tasks. This includes but not limited to receiving, prioritizing, documenting, and actively resolving end user access requests or incidents. The Identity & Access Management Admin will be responsible for access management for applications, systems and resources while ensuring compliance. This position is responsible for doing research and analysis for possible duplicate accounts. Responsible for going into the back end of the IAM system to perform daily tasks. It is the responsibility of the Identity & Access Management Admin to manage identity and access across systems by providing the right person, the right access at the right time. Problem resolution may involve the use of help desk request tracking tools, as well as require that the individual to provide help over the phone for users either remote or onsite. Act as a first tier of access management requests. Demonstrate and implement our Trusted Advisor strategy to all internal and external customers.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

 Handle inbound Identity Access management requests from the self-service portal.

 Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.

 Build rapport and elicit problem details from help desk customers.

 Prioritize access request, escalate requests (when required) to the appropriately experienced IT groups.

 Identify and learn appropriate software used and supported by the organization.

 Create, modify, disable or delete user access or accounts.

 Demonstrates a positive reflection of the organization in public through their actions and behaviors.

 Maintain and ensure compliance standards by complying with all bank policies and procedures.

 Completes other duties as assigned.

 Implement, integrate, and support both On-premises and cloud technology IAM environments.

 Facilitate the transition, migration support and knowledge of new or existing application integrations and environment upgrades to SSO operations, while collaborating with multiple teams (Infrastructure, Applications, Information Security etc.).

 Support technical integration needs (design and development) that facilitate connectivity between SSO, Active Directory, and provisioning tools.

 Responsible for all Active Directory user provisioning and deprovisioning, including access changes due to role changes.

 Follow proper change management and play a role as needed on the incident management team.

 Test and evaluate changes and perform deployments during change windows.

 Document architecture and processes

Qualifications

EDUCATION/CERTIFICATION:

High School graduate or equivalent. College or University Degree in Computer Science, Information Sciences or related field and/or 5 years of related experience. Microsoft Office and Microsoft Operating Systems and/or one-year equivalent work experience with systems. Minimum one (1) year experience within Information Technology; Knowledge of Identity & Access Management. Responsible for knowing and ensuring compliance with applicable laws, regulations and guidelines, as detailed in policies that include but are not limited to Bank Secrecy Act and other applicable anti-money-laundering rules, Fair Lending, Community Reinvestment Act, Gramm-Leach-Bliley Act, and other laws and regulations as they pertain to the position.

REQUIRED KNOWLEDGE:

Basic knowledge of Microsoft operating system, and Office suite. Knowledge of least privilege methodology with security rights, permissions and groups, experience with Active Directory.

REQUIRED EXPERIENCE: Experience with the Windows 10 operating system;. Experience with Microsoft identity and access management tools. Experience with working in the back end of IAM systems.

SKILLS/ABILITIES:

Good understanding of the organization’s goals and objectives;

Exceptional written, verbal and interpersonal communication skills

Strong documentation skills

Strong troubleshooting skills.

Able to lift at least 50 lbs. on a regular basis

Ability to conduct research into a wide range of computing issues as required Ability to absorb and retain information quickly

Ability to present ideas in user-friendly language

Highly self-motivated and directed

Keen attention to detail

Proven analytical and problem-solving abilities

Ability to effectively prioritize and execute tasks in a high pressure environment

Exceptional customer service orientation including patience

Experience working in a team-oriented and collaborative environment.

Additional Information

Physical Requirements :

The physical requirements of this job include frequent sitting with occasional walking around, carrying light objects, grasping, and reaching for things, rare stooping/crouching, clarity of vision, speaking and listening ability. The mental requirements of this job include general intelligence, motor coordination skills, coordination of hands, eyes and feet, verbal, and numerical intelligence. The workplace environmental conditions are that of a temperature controlled and clean office setting. Occasional driving to other office or customer locations.

Regular attendance and punctuality are an essential job function of this position. In addition, the duties of this job need to be performed inside of our offices (unless authorized due to extraordinary circumstances by your manager and Human Resources) for the purpose of interaction and collaboration with colleagues and/or clients as necessary, the ability to adequately supervise the associate, and/or the availability of necessary equipment utilized for regular job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job- related duties requested by their supervisor.