Job Description

Due to continued growth and the need to meet the demand of our customers we are seeking experienced computer professionals to perform Desktop Support Level II; to be part of a team of professionals providing a high level of customer service and technical support in a large enterprise environemnt .

Desktop Support Technicians Level II will receive escalated PC and peripheral support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.

Qualifications

This support position will be providing advanced PC and printer support. Ideal candidates will have Certifications in CompTia A+, MCP, and/or Network +, preferred; with an Associate or Bachelor degree in the field of computer technology and/or 2-5 years equivalent work experience as a technician.

Individuals will need to have:

• Attention to detail
• Professional demeanor
• Strong ability to identify and manage issues
• Ability to follow strict protocols while maintaining an empathetic approach in assisting the end user.
• Must be a quick learner.
• Must have good soft skills.
• Must be reliable at documenting desk side call resolution, in detail.
• Strong communication skills both verbally and written form.

Additional Information

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.