Job Description

The Configuration Center Manager is responsible for the daily management, performance monitoring and support of mid-level to highly advanced IT Configuration Technicians, subcontractors, and contractors.  The role will be responsible for directing the floor supervisor along with the teams leads in  assigning work orders via the service workflows, assuring customer satisfaction is met by resolving workflow, quality, project, or technology issues and engaging in resource management activities like individual development plans, training, reviews, evaluations, and goal setting.  The manager will be responsible for representing the business unit in multiple capacities including leading internal projects and initiatives, liaison with other business units and MCPc departments, and as a pre (and post) sales representative on various customer engagements as required. This candidate should have a focus of maintaining a culture core to MCPc values, constantly reviewing areas of continuous improvement and quality.  

Qualifications

SKILLS AND ATTRIBUTES REQUIRED

• Excellent interpersonal, organizational, communication and analytical skills.
• Ability to lead with a metric driven mentality
• Expert level knowledge of MCPc internal systems.
• Knowledge of service and incident management, testing and quality procedures.
• Experience with knowledge management tools and process documentation.
• Demonstrated ability to effectively multitask in a fast-paced changing environment.
• Ability to work independently and to create and sustain positive relationships with staff, peers, executives, and customers.
• Team oriented, action oriented, and a self-starter.
• Proven track record at successfully applying best practices.
• Creative thinking and problem-solving ability.

QUALIFICATIONS:

This is a hands-on position that will provide MCPc a dedicated individual to manage, direct, support, develop, and lead technical resources in delivering MCPc services.  

• The Technology Integration Center Manager candidate will have expert level knowledge of staffing, customer service, resource allocation, and a strong understanding of IT service solutions
• The ideal candidate will have experience in managing technical resources with specific experience in PC and hardware configuration, repair, operating system management, application configuration, and logistics.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Bachelor’s degree or equivalent work experience required.

Ideal candidates will have a minimum of 5 years of resource management experience.

Additional Information

PHYSICAL REQUIREMENTS:

The physical requirements of this job include frequent sitting with occasional walking around, carrying light objects, grasping and reaching for things, rare stooping/crouching, clarity of vision, speaking and listening ability.  The mental requirements of this job include general intelligence, motor coordination skills, coordination of hands, eyes and feet, verbal and numerical intelligence.  The workplace environmental conditions are that of a temperature controlled and clean office setting.  Occasional driving to other office or customer locations.

Regular attendance and punctuality are an essential job function of this position.  In addition, the duties of this job need to be performed inside of our offices (unless authorized due to extraordinary circumstances by your manager and Human Resources) for the purpose of interaction and collaboration with colleagues and/or clients as necessary, the ability to adequately supervise the associate, and/or the availability of necessary equipment utilized for regular job functions.  MCPc allows four pre-approved work at home days annually.”

ll your information will be kept confidential according to EEO guidelines.