Job Description

JOB DESCRIPTION

Come join an innovative leader in the healthcare industry! MDVIP is seeking remote-based UNIVERSAL AGENTS who provide a seamless customer experience to both potential and existing members of MDVIP by efficiently executing various membership and sales campaigns. Responds to member service inquiries/requests from MDVIP members, Affiliated Physicians and Physician staff, and MDVIP field personnel. Requires the ability to effectively communicate the benefits of the MDVIP program in a highly customized and consultative way to successfully convert existing patients of a physician’s practice and community prospects to members of an MDVIP practice.

MDVIP has consistently been recognized as a Great Place to Work® employer since 2018. (Greatplacetowork.com/certified-company/MDVIP) and was named by Fortune and Great Place to Work® as one of the 2021 Best Workplaces in Healthcare & Biopharma™.

The successful candidate is one that has proven skills and capabilities demonstrated through their experience in a variety of contact center roles, such as customer service, collections, client support and sales. Must have a persuasive communication style, thrives in a fast-paced environment with multiple daily interactions, and is diligent in ensuring established processes are performed accurately.

APPLY THROUGH OUR MDVIP CAREERS PAGE : https://careers-mdvip.icims.com/jobs/search?ss=1&hashed=-625976362

RESPONSIBILITIES

MEMBERSHIP SUPPORT

• Fully knowledgeable of MDVIP’s membership billing processes and policies to perform a variety of member services responsibilities, including new member applications, invoicing, receipts, payments (A/R) and cancellation/reinstatement of memberships.
• Processes data updates that come through various channels to member, prospect, and physician records. Researches and resolves member issues, missing payments, and account adjustments.
• Provides members with technical support for the MDVIP App and Portal.
• Participates in structured outbound calling campaigns to engage with past due members to collect outstanding balances. Documents activities appropriately.

PHYSICIAN PRACTICE SUPPORT

• Answers and resolves inbound calls to the Practice Support Line. Makes outbound calls in response to voicemail messages, email inquiries and requests from MDVIP affiliates and staff. Assesses incoming service-related issues and escalates to management as needed for resolution.
• Processes member enrollments, transfers, cancellations, reinstatements and coordinates with the members and affiliates as needed. Manually prepares receipts and invoices requested by members.
• Provides physicians and members technical support for the MDVIP App and Portal.
• Interacts frequently with field account management team on physician practice concerns regarding MDVIP services, member reports, technical outages, collection issues, and member complaints.

MEMBERSHIP SALES

• Sells patients on the benefits of being a member of an MDVIP affiliated practice by consistently tailoring the conversations around the MDVIP Program and benefits that may appeal to the prospective patient. Through engaging conversations, identifies what components of the program may demonstrate value for each individual prospect.
• Handles inbound activity as well as executing structured outbound call campaigns. Accurately documents MDVIP’s CRM (Salesforce) with the outcome of all interactions.

This job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

QUALIFICATIONS

EDUCATION / EXPERIENCE / KNOWLEDGE:

High school diploma or general education degree (GED); An Associate degree is desirable, but not required. Minimum of three years related experience and/or training includes prior customer service in a call center environment, or business / administrative experience.

• Proficient at typing with speed and accuracy.
• Ability to establish priorities, work independently, and manage objectives with little supervision.
• Ability to identify, handle and resolve recurring issues.
• Ability to organize and handle multiple tasks simultaneously.
• Knowledge of modern office procedures and methods including telephone communications, office systems, and organized record keeping.
• Those hired as telecommuters under MDVIP’s telecommuter program parameters must adhere to all work from home requirements, as noted.
• Must have intermediate or higher Microsoft Office Suite skills and data entry in a CRM database.

TELECOMMUTER ROLES: This role is approved for home-based work, from the location identified at the time of hire and must be able to work the assigned schedule. Any change of work location, even on a short-term or interim basis, must be reviewed by the Supervisor and HR and approved at the sole discretion and approval of executive leadership.

ADDITIONAL INFORMATION:

At no time may work be performed, or computer systems accessed, from outside of the U.S.

Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MDVIP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Consistent with our mission, purpose, and core values, MDVIP takes the health and safety of its employees very seriously. With the concern over the spread of the coronavirus or “COVID-19,”and its variants, MDVIP has, and will continue to take reasonable measures to mitigate the potential spread of COVID-19. Your recruiter will provide more information during the interview process.

Company Description

Voted great place to work 5 years in a row. https://www.greatplacetowork.com/certified-company/7005523