MEDICAL OFFICE MANAGER

ORIENTED HEALTHCARE LLC

MEDICAL OFFICE MANAGER

Baltimore, MD
Full Time
Paid
  • Responsibilities

    FULL TIME MEDICAL OFFICE MANAGER

    Oriented Healthcare, LLC

    Pay Range: $20 – $26 per hour Job Type: Full-Time Location: On-Site (This is not a remote or hybrid position)

    Benefits & Perks

    Competitive Compensation

    Supportive and Professional Work Environment

    Career Advancement Opportunities

    Position Overview

    Oriented Healthcare, LLC is an integrated Primary Care and Behavioral Health Clinic seeking a Full-Time Medical Office Manager to oversee daily clinic operations and support clinical staff in delivering excellent patient care.

    The ideal candidate is organized, dependable, and experienced in managing front office operations in a healthcare setting. This role combines administrative leadership, patient services, billing coordination, and basic clinical support to ensure efficient clinic workflow and a positive patient experience.

    Key Responsibilities

    Office Management & Administration

    Coordinate and manage the daily clinic schedule

    Oversee office operations and workflow

    Maintain office supply inventory and place orders as needed

    Handle inbound phone calls and patient inquiries

    Coordinate incoming and outgoing office mail

    Maintain organized patient files and documentation

    Support leadership with administrative reporting and tasks

    Maintain clear communication with providers and staff

    Assist with staff meetings, training coordination, and workflow improvements

    Patient Services & Front Desk

    Greet patients and visitors in a professional and welcoming manner

    Check patients in and out for appointments

    Schedule and confirm patient appointments

    Verify insurance eligibility and assist with authorizations

    Ensure patient confidentiality and HIPAA compliance

    Billing & Insurance

    Process patient billing and insurance claims

    Manage insurance authorizations and claim submissions

    Maintain accurate billing and financial records

    Assist patients with billing questions and insurance issues

    Clinical Support

    Assist providers with patient flow

    Prepare patients for examinations when needed

    Record vital signs and patient medical histories

    Maintain and update patient medical records

    Ensure exam rooms and clinic areas are organized

    Collect laboratory specimens and perform urinalysis as required

    Staff Coordination

    Supervise front desk and administrative operations

    Assist with onboarding and scheduling of staff

    Ensure staff follow clinic policies and procedures

    Foster a collaborative and professional work environment

    Qualifications

    High School Diploma or GED required

    2–3 years experience in a medical office or healthcare setting

    Prior office management or administrative leadership experience preferred

    Medical Assistant certification (CMA, RMA, or CCMA) preferred but not required

    Experience with medical billing and insurance claims processing

    Knowledge of medical terminology and basic coding preferred

    Experience with Modernizing Medicine EHR system preferred

    Strong communication and interpersonal skills

    Excellent organizational and multitasking abilities

    Professional, patient-focused attitude

    Work Environment

    This position works primarily in an office and clinical healthcare environment within the Oriented Healthcare clinic. The role requires daily interaction with patients, providers, and administrative staff to support efficient clinic operations and quality patient care.

    What We’re Looking For

    We are seeking a dependable professional who can lead front office operations while supporting clinical staff and ensuring patients receive a welcoming, organized, and efficient healthcare experience.