ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned.

Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.

Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry.

Interacts with patients in a courteous, friendly, and caring manner.

Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

Schedules patient flow to clinic based on predetermined appointment arrangements to allow the clinic to serve an adequate number of patients as established by grant requirements.

Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

Ensures availability of treatment information by filing and retrieving patient records.

Maintains patient accounts by obtaining, recording, and updating personal and insurance information.

Respond to patient inquiries through the telephone or online portal.

Ensures patient charts are complete and up-to-date.

Scan and upload new patient registration forms and patient information into EMR

Verifies eligibility of insurance benefits and obtains authorizations for care.

Schedule follow up and diagnostic test appointments recommended by the Provider.

Calls pharmacy to generate prescriptions following authorization from attending Provider.

Contacts Physicians when results (labs, x-rays, etc.) have arrived (by fax, mail, etc.)

Works in close collaboration with Referrals Department.

Obtain referral results and follow up with specialist office.

Collects co-payments and fees-for-service (FFS).

Closes records on a daily basis in order to submit to Medical Billing Department.

Maintains business office inventory and equipment by checking stock to determine inventory level.-

Attends scheduled department staff and clinical meetings.

Constantly works in a team with all co-workers to ensure good quality patient care.

Transfer phone lines every evening to the answering service.

Participate in team base meetings.

Be part of a care coordination team following all HIPAA guidelines and requirements.

SKILLS REQUIRED:

Excellent computer skills

Superior Time Management Skills

Superior interpersonal and communication skills

Extensive familiarity with health care relevant legislation and standards for the protection of health information and patient privacy (HIPAA)

Must possess a high degree of integrity and trust along with the ability to work independently

Excellent Computer and documentation skills

Very organized and able to multitask; detail oriented

Demonstrated skills in collaboration, teamwork, and problem-solving to achieve goals

Demonstrated skills in providing excellent service to customers

Understands and follows health provider's instructions; seeks clarification when necessary

Knowledge of medical terminology and protocol

Familiar with insurance plans-Acquaintance of ICD-10 and CPT billing codes-Strong spelling, reading, and mathematics skills

Preferred bilingual