JOB SUMMARY

The LIS Support Analyst is a key member of the Lab Information System (LIS) Team, a group of highly productive LIS analysts with the primary goal of supporting the LAB and associated modules on the Meditech platform.

This is a high-performing team that works cohesively as we maintain, implement, and optimize the laboratory information system to support laboratories and patients served in hospital and freestanding ER facilities across our divisions, in alignment with the Laboratory Service Line’s goals and initiatives. The position requires a strong work ethic, a desire to learn and grow, and the ability to manage and prioritize multiple responsibilities. Attention to detail and keen judgement are crucial to this role.

The LIS Support Analyst will need to be able to trouble-shoot problems through investigation, collaboration, and creative problem solving. The successful LIS Support Analyst will be an effective communicator with great customer service skills, needed to build strong working relationships with the teams we support. The LIS Support Analyst will grow to become a subject matter expert to resolve incidents and fulfill requests received from the laboratories throughout the division.

GENERAL RESPONSIBILITIES

• Troubleshooting and documentation of incidents and change requests, with appropriate escalation as required.
• Performance of dictionary maintenance, testing, and documentation according to team standards.
• Performance of daily and monthly system checks and reference lab maintenance.
• Production system support including On-Call responsibilities.
• Performance of system validations and regulatory compliance documentation and support of laboratory teams during CAP (College of American Pathologist) and other regulatory inspections.
• Active participation in meetings of the division LIS Team; willing to ask questions and offer opinions.
• Promotion of system security and patient confidentiality and monitoring compliance.
• Building of strong relationships with core customer base (lab directors and med techs, etc.).
• Adherence to HCA Code of Conduct and Mission & Value Statement
• May provide project work support with deadlines that must be met
• Performance of other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

• Two years' hospital lab experience with an interest in moving into Health IT or two year’s IT experience with an interest in training and growing in the skills required to support Laboratory Information Systems.
• Proficiency with Meditech 5.6 and Expanse Lab modules
• Understanding of clinical operations and processes
• Understands pertinent JCAHO, HIPAA, and CAP guidelines
• Demonstrated ability to establish and build strong relationships across a broad range of personality types
• Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing
• Demonstrated customer orientation
• Excellent leadership and teaching abilities
• Demonstrated advanced computer skills
• Must be able to drive to assigned sites to complete work
• Preferred:
  • Proficiency in various programming and clinical application reporting tools
  • Customer service orientation and/or training

EDUCATION, CERTIFICATE / LICENSE

• Bachelor’s degree preferred, not required
• MLS Certification preferred, not required
• Licensing or credentials within specific clinical specialty preferred, if available.
• Possession/Maintenance of specialty clinical licensure is strongly desired. Valid state driver’s license and proof of auto insurance, if applicable.

PHYSICAL DEMANDS/WORKING CONDITIONS:

Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Travel between facilities in a geographic zone may be required. Up to 10% travel may be required for on-site laboratory support.

OSHA CATEGORY:

The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way.