Classification: Contract
Contract Length: 3 months

Responsibilities

• Provide support for the Magic 5.6 Pharmacy modules
• Troubleshoot and resolve user-reported problems within MEDITECH Magic
• Document support issues, resolutions, and recurring trends for future reference
• Assist in testing and validating fixes or updates to the system
• Monitor system performance and escalate technical issues as needed
• Coordinate with senior analysts or vendors for complex issue resolution
• Openly shares this knowledge with peers, via Peer to Peer training.
• Develops documentation and project content for internal or external utilization.
• Has excellent communication skills verbally and in writing, customer service focus, and is able to work independently or on a project team.
• Drives client communication process to develop and enhance client understanding of the project Best Practice, project timelines, tasks, client commitment, risk/issue impacts and mitigation.
• Independently monitors own work for accuracy and thoroughness.
• Shares knowledge to project teams, clients and drive the process change with clients and within a team.
• Prioritizes own tasks and assists peers with task identification and documentation.
• Understands project deliverables and level of effort to complete. Participates in the strategic planning with clients or utilizes project knowledge in the statement of work development process.
• Drives to incorporate Lessons Learned into department practice/methodology, including process improvement.

Requirements

• Bachelor's degree preferred
• 7+ years of experience
• Expert in MEDITECH Magic, Client Server or Expanse PHA
• Strong written and verbal communication abilities.
• Intermediate to expert ability to work in Office suite products: Outlook, Word, Excel, Visio, and Power Point.
• Must have strong documentation skills, organization skills, and the ability to interact with team members cross-functionally.
• Creates deliverables independently.
• Provides coaching and technical and functional guidance on specific project deliverables.
• Leads in communicating requirements to development, testing, education and training teams.
• Good organization skills.
• Experience working in a team-oriented, collaborative environment.
• A sense of responsibility and accountability; someone who takes ownership and initiative.
• Adaptable and flexible.
• Professional demeanor and positive attitude; customer service orientation.
• Ability to learn new technologies, methods, and processes.