Job Description

MELA GROUP is inspired to be the most admired, value-driven, and agile marketing and sales consulting firm in the industry! We continue to set the standard for excellence in customer acquisition and establishing a repeat customer base for our clients. We represent one of the most renowned beverage delivery clients across the globe and need some additional firepower on our Customer Service team!

Our main focus is to promote an employee and consumer-centric organization where everyone feels empowered to make decisions. The diversity, agility, and efficiency of our Customer Service Representative team is an enabler to our business’s booming success. We strive to encourage and motivate our Customer Service Representatives by assisting them in achieving that next level of success that they could only imagine. So, if you are looking to expand your resume, advance your career, and make your dreams a reality MELA GROUP is the company for you!

CUSTOMER SERVICE REPRESENTATIVE​ RESPONSIBILITIES:

• Resolve customer questions and concerns by providing accurate and reliable information using given tools and training
• Build brand recognition through local events and experiential marketing
• Follow communication procedures, guidelines, and policies in order to design and maintain a favorable public image for clients
• Assist in the daily growth and development of assigned campaign strategies
• Report directly to the Account Management and sales team with feedback and results to drive revenue and sales
• Aid efforts of customer acquisition, retention, and increased sales margins by cultivating an exemplary consumer experience
• Develop comprehensive knowledge of all our client’s products, services, and any deals or sales promotions

CUSTOMER SERVICE REPRESENTATIVE​ REQUIREMENTS:

• Bachelor's degree in marketing, communications, business, or related field
• Experience as a brand marketing representative, sales associate, or client-consultant preferred
• Must be able to work full-time hours and occasional weekends
• Adapt well to change, both in sales mentality and work hours
• Self-starter with the ability to shine in unsupervised individual tasks as well as team projects
• Friendly, outgoing, professional, and confident demeanor
• Sales machine with a basic understanding of the sales process and finalizing deals

If you are seeking full-time employment opportunities and have the following experience you are encouraged to apply today: Customer support, customer service, customer relations, customer service manager, customer success, direct customer service, customer service associate, customer service representative, customer retention, customer agent, client management, client advisement, client relations, client account management, client services, client acquisition, or client support.

Company Description

While working with clients from across a wide range of industries. One vital factor that sets us apart from our competitors is our precision campaign strategies, sales experts, and organic PR approach. We are created around customers and fueled by our ambition to drive sustainable market growth for the clients' brand and its business.