Job Description

JUNIOR CLIENT SERVICE REPRESENTATIVE / CUSTOMER SERVICE REPRESENTATIVE​ - GENERAL SUMMARY:

In response to the continued growth of their business, Mela Group is looking for a Junior Customer Service Representative (Client Services) to serve the Long Beach area. The successful candidate will be assigned an existing customer and new customer base that our clientele provides for us.

Here at MELA Group, our company's mission is to foster and encourage innovation for individuals and for our community that surrounds us so it can be easily emulated. In a world full of reactivity, MELA Group breeds toughness and perspective to keep a great balance to the environment around us. MELA Group carries a lot of meaning in the name, it stands for Measurable Excellence (and) Lasting Accomplishments. Our leadership team has demonstrated these characteristics on a daily basis.

ENTRY LEVEL RESPONSIBILITIES:

• Provide onsite, telephone, and client relations to a consumer base

• Comfort working with iPads and tablet-based software

• Work with the Territory Sales Representatives to secure new clients and to protect existing clients from competitors

• Attend large, high profile conferences as required

• On occasion, attend and present to prospective clients

• Responsible for the accuracy of all paperwork that arrives for assigned accounts.

• Work with the Director of the company and management staff to effectively build client revenue

• Provide onsite and in-field services to Clients including sales, promotional services, and customer service on products offered

• Represent Mela Group in a professional and business manner

JUNIOR CUSTOMER SERVICE REPRESENTATIVE (CLIENT SERVICES)​ QUALIFICATIONS:

• 1 year of account management/customer service experience

• Must be able to follow directions and work as a team

• Computer skills to include word processing, spreadsheet, email, and internet usage

• Superior organizational skills - able to manage multiple priorities simultaneously

• Must have strong oral communication skills

FULL TRAINING IS PROVIDED FOR ALL ENTRY LEVEL POSITIONS

PERSONS WITH EXPERIENCE IN THE FOLLOWING AREAS SHOULD APPLY: Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development

Company Description

Our focus is singular: We’re always working on creating the next wave of business managers who can extend the reach of the Fortune 500 companies we represent. In their hands, our campaign planning, sales strategies, and organic approach to customer acquisitions really gets results. MELA Group represents a wide variety of clients, and that means we need to fill our ranks with business-minded people who can adapt to any terrain. That’s why our management and business training program is so focused. Our people learn the most cutting-edge techniques for being successful in this industry from experts who have achieved their own successes.