Benefits:

401(k)

Employee discounts

Paid time off

401(k) matching

Parental leave

About the Role:

Gateway Credit Union is looking for a friendly and motivated Member Service Representative to join our team in Clarksville, TN! In this role, you'll be the face of our credit union — building meaningful relationships with members and helping them navigate their financial needs with confidence and care.

Responsibilities:

Greet and assist members in-person, by phone, and through digital channels with a positive, professional attitude

Process financial transactions including deposits, withdrawals, loan payments, and account transfers accurately and efficiently

Open new member accounts, CDs, and savings products while explaining features and benefits

Identify member needs and recommend appropriate credit union products and services

Resolve member inquiries, concerns, and account issues with a focus on first-contact resolution

Maintain compliance with credit union policies, procedures, and federal and state regulations

Requirements:

High school diploma or equivalent required.

Previous experience in customer service, banking, or a financial institution preferred but not required

Strong communication skills with a member-first, service-oriented mindset

Basic math proficiency and attention to detail for accurate transaction processing

Ability to multitask in a fast-paced branch environment

Proficiency with computers and the ability to learn banking software quickly

About Us:

Gateway Credit Union has proudly served the Clarksville, TN community since 1959 with member-focused financial solutions built on trust, integrity, and personalized service. Our members choose us because we put their financial well-being first — and our employees love working here because we invest in their growth and foster a supportive, team-oriented culture. Come be a part of something that truly makes a difference in people's lives!