Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Open Service Position: MEP Service Operations Coordinator/Estimator

Ideal Candidate: Extensive HVAC knowledge with quoting experience, The ability to engage and communicate to Customers, The personality to work well within a team and promote a family type environment, and the ability to drive growth with a closing sales mentality.

Key Job Functions:

· 30% Quoting & Invoicing All (3) trades - with specific HVAC background knowledge

o Ability to gather necessary information to produce a quote

o Cleanup/Edit technician trip reports

o Coaching technicians to build professional trip reports that customers understand

o Sending out quotes through BuildOps

o Quoting what the customer is asking for along with options

o Communicating quote & scope of work to customer

o Following up and closing the loop on ALL quotes

o Selling Scout MEP

o Reviewing the initial estimate and ensuring that we are invoicing accurately and timely.

· 30% Internal & External Communication

o Have to be able to communicate effectively with Dispatch & Technicians:

§ Communicating the “why are we doing what we’re doing” – for each job

§ Gathering detailed info to pass to customers

§ Problem Solving as problems/challenges arise: troubleshooting and technical support for the technicians/front office

o Have to be able to communicate effectively with Customers:

§ Clearly communicating the estimate with scope of work details

§ Clearly communicating challenges during the job or cost savings during the job

§ Keeping a calm manor and de-escalating customer issues

§ Understanding where we could improve our customer service experience

§ Communicating customer praise to our team internally

§ Communicating our value to our customers

· 25% Procure Equipment & Materials

o Proper planning and accurate equipment/material lists

o Equipment delivery & staging

o Handling crane logistics when necessary

o Vendor relationships

o Inventory Management

· 15% Job Site Visits

o Making job site visits when necessary: to gather information, troubleshoot, client interface, or quality control

Personality Traits/Job Requirements:

· Great Communicator

· Detail Oriented

· Has to be a Team Player: work well with everyone on Service Team

· Customer Relations/Customer Experience Mentality

· Act with a Sense of Urgency & Accuracy

· Background in HVAC Service & Sales

· Ability & Capacity to work behind a computer