Benefits

Competitive salary: $85,000 – $110,000 / year

Remote (Boston-area candidates preferred)

1:1 mentorship from our Chief Customer Officer

High-visibility role with input on product and client strategy

Low-ego, collaborative team culture

Employee events and team outings

Medical, dental, and vision insurance

401(k) with company match

Wellness resources

Tired of managing MEP QA/QC with spreadsheets and manual trackers?

Facility Grid is a leading QA/QC and commissioning platform, trusted by top GCs and trade contractors on $50M–$8B projects. We stand out by transforming manual MEP workflows with smart software, and our Customer Success team provides the direct training and strategic support critical to that change.

Responsibilities

Support MEP and GC Clients

Onboard project teams and train field users on QA/QC workflows

Deliver hands-on training sessions using real-world jobsite examples from MEP coordination, inspection processes, and closeout preparation

Support teams during project ramp-up and software rollout

Drive Adoption of QA/QC Software

Guide teams in replacing manual checklists with centralized QA/QC workflows

Help users navigate product features like punch list tracking, test result logs, and dashboard reporting

Ensure clients see value in the platform early and often

Improve Product Through Field Insights

Gather structured feedback from project teams

Work with product and engineering teams to shape future features

Build Field Credibility

Develop trusted relationships with contractors by speaking their language

Visit job sites as needed to stay grounded in evolving best practices

Qualifications

Required

2+ years experience in MEP construction (with a GC or trade contractor)

Strong understanding of QA/QC processes, punch lists, inspections, and system-level signoffs

Ability to translate field processes into software training and guidance

Excellent communication and training skills

Proficiency with Excel, dashboards, or CRM tools (Hubspot preferred)

Willingness to travel to client job sites

Preferred

Experience with Facility Grid, Procore, Oradesk Construction Cloud, or other construction software

Exposure to SaaS or Agile product environments

Familiarity with mission-critical projects (e.g., hospitals, data centers)

Make an Impact

This is your opportunity to use your MEP and field experience to fix the pain points you’ve lived — disorganized QA/QC logs, inconsistent workflows, and tech that doesn’t reflect the jobsite. At Facility Grid, you’ll help the industry build better, faster, and smarter.

Apply now to join Facility Grid and transform how MEP QA/QC gets done.

This is a remote position.