Job Description

The Client Services Manager (CSM) is responsible for developing and managing relationships with assigned clients and field staff to more quickly resolve challenges and address concerns. The CSM oversees all non-clinical aspects of the provision of care that includes the utilization of authorized hours, the vetting of potential candidates, and the management of communication between clients, field staff, and office personnel. The core focus of the position is to ensure client satisfaction and increase client retention. This position reports directly to the Director of Operations.

Duties and Responsibilities

• Coordination of services with external providers and support for families attempting to access services in addition to those provided by MGA Homecare.
• Establishes effective communication & utilizes critical thinking and problem-solving skills to serve as the primary point of contact for all non-clinical issues or questions between clients, field staff and office personnel.
• Builds strong relationships with clients/families by being highly knowledgeable regarding individual staffing needs and clinician preferences/expectations to ensure appropriate staff placement.
• Sets proper and realistic expectations with clients regarding MGA’s service capabilities.
• Collaborates with recruiting team to address long and short-term staffing needs by communicating client-specific requests.
• Assist with other duties per business needs.

Qualifications

• Bachelor’s Degree preferred
• 2+ years’ experience in customer service role

Additional Information

Benefits are available to eligible employees on the first of the month after 30 days of employment and include:

All your information will be kept confidential according to EEO guidelines.

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