Job Description

The Client Service Coordinator is responsible for developing and managing relationships with assigned clients and field staff to more quickly resolve challenges and address concerns. This position oversees all non-clinical aspects of the provision of care that includes the utilization of authorized hours, the vetting of potential candidates, and the management of communication between clients, field staff, and office personnel.

Duties and Responsibilities

• Establish effective communication & utilize critical thinking and problem-solving skills to serve as the primary point of contact for all non-clinical issues or questions between clients, field staff and office personnel.
• Accompany the Clinical Case Manager on all 60-day recertification visits at the client’s home.
• Build strong relationships with clients/families by being highly knowledgeable regarding individual staffing needs and clinician preferences/expectations to ensure appropriate staff placement.
• Set proper and realistic expectations with clients regarding MGA’s service capabilities.
• Create weekly/monthly staffing schedules that accurately reflect clients’ preferences and communicate with all parties involved.

Qualifications

• Bachelor’s Degree Preferred
• 2+ years’ experience in a customer service role

Additional Information

Benefits are available to eligible employees on the first of the month after 30 days of employment and include:

• Competitive wages (pay range of $26.00 - $28.00/hour depending on experience
• Medical, Dental & Vision Coverage – Available 1st of the month following 30 days of employment
• Health Savings Accounts (HSA)
• Flexible Spending Accounts (FSA)
• Voluntary Short-Term & Long-Term Disability
• Employee Assistance Program (EAP)
• 401(k) retirement plan
• Paid Time Off (PTO)
• 7 Company Paid Holidays
• 100% Company Paid Life Insurance
• Voluntary Life Insurance
• Accident, Hospital, and Critical Illness Insurance
• Identity Theft Protection Plan
• Discounted Legal Care Plan

Co nfidential according to EEO guidelines.

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