Job Description

SALES SUPPORT COORDINATOR – VADNAIS HEIGHTS, MINNESOTA

If you are looking for a career where you can grow and where your experience matters, MGC Diagnostics is for you. We provide a collaborative, fast-paced team environment that values each employee’s contributions. If this sounds like a fit for you, then we encourage you to apply for our Sales Support Coordinator position in our Sales Support Department.

Since 1977, MGC DIAGNOSTICS (www.MGCDiagnostics.com) has been dedicated to being a leader in cardiorespiratory health solutions. Headquartered in Saint Paul, Minnesota, USA, MGC Diagnostics Corporation develops, manufactures, and markets non-invasive diagnostics systems for detecting, classifying, and managing cardiorespiratory disease.

Our success depends on the capabilities of our employees to help us achieve our business goals. We are passionate about developing powerful and accurate devices to assist in the diagnosis of respiratory disease and ensuring the information obtained benefits the disease management process. We are proud of our collaborative environment, where each individual’s contribution affects the company’s success. We are happy to provide meaningful careers where your efforts will benefit medical teams around the world.

PRIMARY PURPOSE

Ensure effective and efficient pre-sale support to sales consultants to achieve sales objectives and customer satisfaction. Responsible for developing and implementing policies and procedures which will improve sales support for the business. Track and report on selling process for assigned territories. Provide prompt, courteous, and effective handling of all customer requests. Primary contact for all domestic and international direct system and supplies sales activities and is instrumental in the achievement of customer satisfaction. Responsible for front desk duties including answering phones, responding to emails and faxes.

ORGANIZATIONAL RELATIONSHIPS

A. Reports to: Sales Support & National Accounts Director

B. Supervises: No direct reports

KEY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS

· Ensures effective and efficient pre- and post-sale support to field sales consultants to achieve sales objectives and customer satisfaction.

· Assists sales teams (domestic and international) as requested in screening prospects, including preparing and distributing introductory information and letters to potential customers.

· Prepare, assemble, and distribute system sales proposals as directed by sales consultants using pre-approved format, product, and configuration descriptions, and MRP system part numbers and prices.

· May also sell additional features, services, or small equipment (Software features, service contracts, etc.) to accounts as requested by field sales consultants and managers.

· Initiate communication and interact with various personnel within customer accounts as well as field sales and service personnel to ensure that all necessary information required to enter, ship, and invoice a system order is received before or concurrently with receiving the customer purchase order.

· Maintain proposal and quote documentation (domestic and international) including accurate and most current pricing and configuration.

· Maintain and distribute pre-approved product and configuration descriptions and other key information used by consultants in support of their selling activities.

· Inputs new customer and maintain current customer information and marketing leads into Salesforce database.

· Maintain a cohesive team environment with other functional areas to improve customer satisfaction.

· Input system and supply orders.

· Act as information conduit between relevant departments at the corporate office and field sales consultants including reporting information from field sales regarding competitive information or new/modified product request to the responsible marketing and product management personnel.

· Schedule domestic installations and training for new system purchases.

· Schedule and quote training requests.

· Input new system information into Salesforce.

· Maintain current system information in Salesforce.

· Process inside sales orders and requests.

· Support office management including vendor management, office supply inventory and break room management.

· Accept other responsibilities as assigned.

· Complete training as identified by standard operating procedures and procedural work instructions.

· Regular attendance is an essential job function.

· Follow all Company policies and procedures relating to confidential propriety information (CPI) including but not limited to what is outlined in the Confidentiality and Non-Solicitation Agreement.

CONTACTS:

A. Internal: Contact with all departments.

B. External: Contact with prospective and current customers, opinion leaders and vendors.

JOB SPECIFICATIONS:

· Bachelor’s Degree in marketing, business, or related area, plus experience in a sales support, customer service or marketing or equivalent experience.

· Ability to effectively communicate in English. Excellent written and verbal communication skills and interpersonal skills.

· Above average computer proficiency in Microsoft Office Suite.

· Detail oriented and able to prioritize managing many tasks at one time.

· Flexibility, adaptability, and personality to be able to maintain professionalism under deadlines.

WORKING CONDITIONS OR PHYSICAL REQUIREMENTS:

· Will be required to regularly sit for extended periods of time; use hands and fingers, handle or feel objects, talk, hear, and see. Occasionally lift and/or move up to 25 pounds, stand, walk, climb, balance, stoop, kneel, crouch, or reach with hands and arms. The environment is fast-paced; time pressured and requires accuracy. Will be required to regularly multi-task between projects, move throughout the office building and effectively communicate. The normal environment is quiet and typical of an open office setting with some areas that may be louder at times; along with time spent on the production floor, where the environment can be louder due to equipment running.

· 75% telecommunications.

EEO EMPLOYER

MGC Diagnostics is an Equal Opportunity Employer. It is MGC Diagnostics’ policy to afford equal opportunity employment to all individuals without regard for race, color, creed, religion, national origin, sex, sexual orientation, gender identity or expression, disability, veteran status, age, familial status, marital status, genetic information, status regarding public assistance or any other characteristic protected under federal, state, or local laws. This policy applies to all phases of an individual's career, beginning with the initial recruitment and selection and continuing through the processes of placement, transfer, promotion, compensation, and benefits. MGC Diagnostics will act affirmatively in all matters of equal employment opportunity, including recruitment, hiring, and training of women, minority group individuals, Veterans, and individuals with disabilities to assure they are provided equal opportunity of employment. MGC Diagnostics is committed to providing accessibility to employment opportunities for people with disabilities.

Company Description

MGC Diagnostics Corporation (www.MGCDiagnostics.com) is a leader in providing innovative technology for cardiorespiratory diagnostics. We recognize that our success depends upon the capabilities of our employees to assist MGC Diagnostics in achieving its business goals. MGC Diagnostics is proud of its collaborative environment where it values contributions of each of its team members and rewards them accordingly. If you want a meaningful career where your efforts will benefit medical teams around the world and your qualifications match our requirements, please respond by emailing your resume and compensation requirements. The company offers a competitive compensation package and an attractive employee benefit plan including PTO, Holidays, Medical, Dental, Vision, Life, Short-Term and Long-Term Disability, and 401(k) match. EEO Employer MGC Diagnostics is an Equal Opportunity Employer. It is MGC Diagnostics policy to afford equal opportunity employment to all individuals without regard for race, color, creed, religion, national origin, sex, sexual orientation, gender identity or expression, disability, veteran status, age, familial status, marital status, genetic information, status with regard to public assistance or any other characteristic protected under federal, state or local laws. This policy applies to all phases of an individual's career, beginning with the initial recruitment and selection and continuing through the processes of placement, transfer, promotion, compensation and benefits. MGC Diagnostics will act affirmatively in all matters of equal employment opportunity, including recruitment, hiring and training of women, minority group individuals, Veterans and individuals with disabilities to assure they are provided equal opportunity of employment. MGC Diagnostics is committed to providing accessibility to employment opportunities for people with disabilities. As a Federal Contractor, MGC is in compliance with Affirmative Action in hiring and promoting veterans. Veterans are strongly encouraged to apply. If you need assistance with the application process, or have questions regarding priority referral for veterans, please contact Stephanie Montgomery, HR Manager at smontgomery@mgcdiagnostics.com or 651-766-3355. Our mailing address is 350 Oak Grove Pkwy, St. Paul MN 55127.