Benefits:
Employee discounts
Health insurance
Paid time off
About the Role:
Join United Quest Care Services LLC as a MH/SA Adult Qualified Professional and make a meaningful impact in the lives of individuals struggling with mental health and substance abuse challenges. We are dedicated to providing compassionate, client-centered care in the Greensboro, NC area.
Benefits/Perks
Career Advancement Opportunities
Competitive Compensation
Health Insurance
Clinical & Service Responsibilities
Provide community-based behavioral health support services to members with mental health, substance use, and psychosocial needs
Complete comprehensive assessments, service notes, and person-centered documentation
Assist members with goal development, skill-building, crisis prevention, and community integration
Coordinate care with providers, therapists, case managers, referral sources, and outside agencies
Monitor member progress toward treatment goals and provide ongoing support and interventions
Conduct face-to-face visits in office, home, school, hospital, shelter, or community settings as assigned
Provide psychoeducation, coping skills training, and support with independent living skills
Assist members with accessing housing, medical care, transportation, employment, and community resources
Maintain productivity expectations and complete documentation within required timeframes
Participate in treatment team meetings, staffing, supervision, and trainings
Administrative & Operational Responsibilities
Complete timely and accurate documentation within the Electronic Health Record (EHR)
Maintain daily schedules, appointments, and member contact logs
Coordinate referrals and follow-up appointments
Communicate updates and concerns to supervisors and treatment team members
Ensure compliance with Medicaid, state, and agency documentation requirements
Assist with audits, authorizations, and record reviews as requested
Enter and maintain member notes
Complete and review QP staff notes
Check and respond to agency emails daily
Complete initial supervision plans for staff and communicate updates to Human Resources
Complete initial Person-Centered Plans (PCPs) and Crisis Plans and submit to Medical Records
Review staff caseloads and update authorization tracking lists
Participate in administrative meetings and staff caseload meetings
Review grievances and incident reports as needed
Monitor non-maximized service hours and productivity
Participate in team meetings with core staff and treatment teams
Complete documentation and updates within Microsoft systems and internal tracking platforms
Attend monthly staff meetings and mandatory agency meetings
Participate in chart audits and quality assurance activities
Conduct quality insurance and compliance calls
Update PCPs, Crisis Plans, PHQ-9, and GAD-7 tools as required
Maintain and update community resource lists
Participate in peer review activities with leadership
Track therapy and medication management appointments
Process member discharges for no-show status, inactivity, or as clinically indicated
Participate in supervision sessions and staff development activities
Track treatment compliance for treatment team meetings and required assessment tools
Complete NC TOPPS documentation and updates
Schedule and coordinate documentation updates
Complete annual trainings and compliance requirements
Update intake documentation and admissions records
Complete grievance and incident reporting documentation
Create and maintain staff supervision plans
Participate in disciplinary action processes as directed by leadership
Complete DLA-20 assessments and updates
Communication & Coordination
Communicate effectively with members, families, providers, hospitals, DSS, schools, and community agencies
Maintain professional communication consistent with HIPAA and 42 CFR Part 2 requirements
Serve as a liaison between members and treatment providers to support continuity of care
Respond professionally and appropriately during crisis situations
Maintain healthy professional boundaries with members and families
Compliance & Professional Standards
Maintain strict confidentiality of protected health information
Follow all agency policies, procedures, and professional conduct standards
Participate in staff meetings, trainings, supervision sessions, and continuing education
Adhere to HIPAA, OSHA, infection control, and workplace safety standards
Demonstrate professionalism, empathy, cultural sensitivity, and trauma-informed care practices
Maintain accurate and timely service documentation according to Medicaid standards
Qualifications
Education
Bachelor’s degree in Human Services or related field required
Examples include:
Psychology
Social Work
Counseling
Human Services
Sociology
Criminal Justice
Behavioral Science
OR
Qualified Professional status meeting North Carolina Medicaid and DHHS requirements
Experience
Minimum 1 year of experience working with individuals with mental health, substance use, or behavioral health needs preferred
Community-based service experience preferred
Experience working with Medicaid populations preferred
Experience with Electronic Health Records (EHR) preferred
Knowledge of person-centered planning and behavioral health documentation preferred
Experience with treatment planning, crisis planning, and service coordination preferred
Skills & Competencies
Strong verbal and written communication skills
Excellent organizational and time management abilities
Ability to work independently and within a multidisciplinary team
Strong crisis intervention and problem-solving skills
Ability to build rapport and maintain professional relationships
Knowledge of community resources and service coordination
Attention to detail and documentation accuracy
Strong documentation and compliance skills
Ability to manage deadlines and productivity expectations
Bilingual candidates are encouraged to apply
Preferred Qualifications
Experience with NC Medicaid services
Knowledge of Trillium, Vaya, Alliance, Partners, or Healthy Blue processes
Experience working with individuals diagnosed with severe mental illness and substance use disorders
Knowledge of trauma-informed care and recovery-oriented treatment approaches
Valid North Carolina driver’s license and reliable transportation
Familiarity with PHQ-9, GAD-7, DLA-20, and NC TOPPS requirements
Physical Requirements
Ability to sit, stand, bend, and travel throughout the community as needed
Frequent computer, phone, and documentation use
Ability to transport and assist with member support activities
Ability to lift up to 15–25 pounds occasionally
Clear verbal and written communication skills
Work Environment
This position includes office-based and community-based work settings serving individuals with mental health, substance use, and psychosocial needs.
Qualified Professional (QP) will work closely with leadership, providers, therapists, peer support staff, and community agencies to support quality member care and continuity of services.
About Us:
United Quest Care Services LLC has been serving the Greensboro community for over a decade, providing high-quality mental health and substance abuse services. Our clients love us for our personalized approach and commitment to their well-being, while our employees appreciate a supportive work environment that fosters growth and collaboration.