Job Description

The Inside Sales and Marketing Coordinator is responsible for managing the assigned sales territory—spending approximately 75% of their time on inside sales activities and 25% on marketing-related tasks. This role oversees all Sales, Marketing, and Account Management functions for accounts within the assigned territory. The position reports to both the Inside Sales Manager and the Valve & Hydrant Group Marketing Manager.

Essential Duties and Responsibilities include the following. Other duties may be assigned

Sales & Customer Support

• 1st Responsibility - Ensuring personal safety and the safety of your team members
• Handling inbound sales lead to calls converting calls into sales through distribution channels.
• Overcomes technical and business objections of prospective customers.
• Provides product literature and information to qualified customers on request.
• Emphasizes salable features, quotes prices and credits terms, and prepares sales orders for orders obtained.
• Tracks stock levels.
• Estimates date of delivery to customer, based on knowledge of own firm's production and delivery schedules.
• Build and maintain customers relationships.
• Prepare reports on business transactions.
• Enter new customer data and other sales data for current customers into computer database.
• Works with outside sales representatives to keep account activities and literature up to date.
• Investigate and resolve customer problems with deliveries.

Marketing Responsibilities

• Assist with brand management initiatives.
• Support website updates and maintenance.
• Manage social media content and scheduling.
• Coordinate promotional materials and customer-facing collateral.
• Assist with internal marketing-related projects.
• Assist with planning and supporting customer events.
• Maintain and organize customer data.

Qualifications

Education and/or Experience

• High school diploma or general education degree (GED) required.
• Experience with social media management, basic website maintenance, and the Adobe Creative Cloud applications preferred.
• Strong computer skills, including proficiency in MS Office (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• High attention to detail.
• Previous experience in a clerical, administrative, or customer-facing role preferred.
• Strong phone presence and communication abilities.
• Ability to build and maintain positive working relationships with employees, customers, suppliers, and consultants at all levels.
• Ability to manage tasks independently and meet deadlines.

Additional Information

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Internet software; Inventory software; Manufacturing software; Project Management software; Spreadsheet software and Word Processing software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.