Job Description

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

BENEFITS Paid Holidays

Bonus Opportunities

Paid Time Off (PTO)

Hands On Training

RESPONSIBILITIES

• Solicits for new business via telephone, networking, and other lead sources.
• Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers, etc.
• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers.
• Complete Evidence of Insurance requests.
• Develop new Financial Services opportunities.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Be outstanding at relationship building.
• Maintain client relationships with follow up phone calls.

REQUIREMENTS

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Professional phone etiquette.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
• Display leadership competencies, including ability to delegate, engage, and inspire others.
• Strong communication skills, both oral and written.
• Ability to tactfully handle stressful and difficult situations.