Our growing company employs a small but mighty team, and the successful candidate will assist the General Manager with new membership sales, studio operations and cleaning, and membership retention. The Customer Sales Associate provides superior customer service while assisting new and current students in class selections, answering membership questions, and handling merchandise purchases. In addition to strong customer service skills, they must have knowledge of basic computer functions, be able to communicate in an effective and efficient way, be team-oriented, and have a drive and passion for sales and service. We expect our team to be excited about meeting and greeting our customers and be part of building a strong community.
Essential Duties & Responsibilities:
Sales
Execute sales process of lead generation, follow up, and closing the sale.
Meet and exceed sales goals as established by the General Manager.
Build relationships and understand a prospect’s fitness goals, and present available services to help them achieve goals.
Conduct studio tours with prospects to build rapport to facilitate sales; book appointments for and follow up after initial class visits.
Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the studio.
Develop selling skills by participating in training and company meetings.
Be knowledgeable about all products, programs and pricing.
Sell retail items and answer questions about brands.
Membership Retention
Assist members with in-person and phone inquiries regarding membership policies.
Greet members and visitors warmly and make them feel welcome in the studio.
Club Operations
Maintain a clean and safe studio during each shift by assisting with cleaning tasks as directed by General Manager or Company policies.
Follow all procedures established by the Company to operate the studio in accordance with government health directives and guidelines.
Maintain a positive, upbeat attitude; promote and exemplify Company values, and represent Company objectives and interests to internal and external customers.
Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner.
Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.
Perform additional duties as assigned by the General Manager or Company Management.
Qualifications:
Education and/or Experience
2+ years of retail/fitness sales experience
Required Technical / Other Skills and Abilities
Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone, and via email
Strong customer service skills
Solid writing and grammar skills
Professional, punctual, reliable and neat
Strong attention to detail and accuracy
Trustworthy and ability to handle confidential information
Ability to work harmoniously with co-workers, clients and the general public
Ability to stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voices
Proficient with computers, studio software and social platforms
Perks:
Free unlimited yoga membership
Eligible for bonus when hitting goals