Job Description

APPLICATIONS ADMINISTRATOR

The APPLICATIONS ADMINISTRATOR will be part of a small in-house enterprise technology team that is responsible for managing enterprise-wide technology tools, configurations, enhancements and provide inputs on product roadmap for enterprise-wide SaaS tools. The Applications Admin will be responsible for a variety of functions to support and administer our enterprise technology tools.

JOB DESCRIPTION AND RESPONSIBILITIES:

Applications Administration:

• Administer enterprise systems for various business needs within MJH Life Sciences. Some of the systems are Workfront, Salesforce, Cvent, Sanity, Vercel, LMS, Microsoft 365, etc.
• Complete commercial off-the-shelf application installations, packages, configurations, and implementation.
• Perform root-cause analyses for issue resolution and prevention.
• Build and maintain a product backlog, determine LOE and provide estimate completion dates.
• Create user guides, provide training and tutorials to support go-live or configuration changes.
• Add/Modify/Delete user accounts within multiple SaaS systems to support ISO Controls
• Work with third-party software vendors to troubleshoot and resolve issues.
• Partner with the Business Analysis to review business requirements and understand configurations.

Product Management:

• Collaborate with the SME, Project Manager, and Business Analysis to define the product vision and build a strategic roadmap that fits in with the overall organization strategy.
• Meet with the users of a system to collect feedback on enhancements and improvements
• Assist with identifying creative solutions to business problems with the use of technology and tools
• Evaluate and document existing business processes and recommend improvements
• Work with the Project Manager or Executive stakeholder to assist with implementation of projects from inception to completion

Other Responsibilities:

• Review SaaS product roadmaps to understand new features and functionality and how existing configurations may be impacted or enhanced
• Document and update existing processes and standard operating procedures relevant to the applications you support.
• Be passionate about working in a team environment and going outside your comfort zone to help team members achieve their objectives.

Qualifications

REQUIRED QUALIFICATIONS:

• At least 2-years’ experience as an admin of ERP or SaaS solutions
• Excellent written and verbal communication skills – the App Admin needs to be able to communicate complex ideas into simple language for non-technicians and executives
• Knowledge of work management tools
• Knowledge of industry standard best practices for SaaS technologies and tools
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, distinguish user requests from the underlying true needs, and prioritize modification requests.
• Able to multi-task, meet deadlines, shift and pivot as necessary
• Strong problem-solving and critical thinking skills
• Minimum of bachelor’s degree in IT Administration, IT Management, Business Administration, or related field

Additional Information

MJH Life Sciences provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. All employees of MJH Life Sciences are employed “At Will.” This means that either the employee or the Company is free to end the employment relationship at any time, for any reason, with or without cause and with or without notice.