Job Summary

We are a Moving Broker Call Center, handling calls nationwide that assist individuals and families in planning and scheduling their anticipated move (WE DO NOT PHYSICALLY MOVE ANYTHING). We are looking for EXPERIENCED CALL CENTER customer service representatives to assist our sales agents and clients with their proposed and scheduled moves. Providing support to ensure our customers have the best possible experience. We are open seven days a week from 8:00am until 9:00pm. Nights and weekends are required for this position.

We are a team of high energy individuals with a unified goal to excel in the moving industry. Come, join the team and be a part of the growing success. We have expanded to a second location and looking to soon go into a third, providing plenty of opportunity for growth and advancement.

We are going into the Moving Season and need EXPERIENCED CSR ONLY. If you do not have any CALL CENTER MOVING EXPERIENCE, please do not apply. We are not looking for movers. We are looking to hire and start csr reps on the phone immediately. So don't miss out!!!

What are you waiting for call us at 954-283-9708 or 786-877-5411 to schedule your interview and you could be working tomorrow and paid next week

Qualifications:

2+ years experience using Granot (basic knowledge will be tested prior to hiring)

1+ years in the moving industry

Knowledge and understanding of DOT guidelines and regulations

Available nights and weekends

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Excellent phone and verbal communication skills

Comfortable using computers and customer management software

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions pertaining to scheduled moves

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Assist agents with calls to verify and finalize scheduled moves

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities