Job Description

WHO ARE WE?

Mlily is one of the leading mattress brands globally, which is reflected in our partnership with football giants, Manchester United. We produce a high-quality product line of mattresses and adjustable bases that give individuals deep sleep so they wake up ready to compete at the highest level of performance every day no matter their occupation.

Because your health is important to us, Mlily USA offers a comprehensive benefit plan that includes low-cost medical, dental, and vision coverage.

And everyone needs some time-off now and again, so Mlily USA also provides 8 paid holidays with half-days on New Year's Eve and Christmas Eve to spend with your family and friends. You will also earn up to 80 hours of sick leave each year, 40 hours of personal-time-off (PTO) after your first 90 days, and 80 hours of vacation at your 1-year anniversary.

And because we truly believe in our product and we want you to as well, full-time employees also receive a free Mlily mattress after their first 90-days with the company.

CUSTOMER SERVICE REPRESENTATIVE

JOB DESCRIPTION

Full time employment | 40hr work week Monday Friday; 9am to 6pm

Location: Los Angeles, CA

Wage: Beginning $38,000/year - $43,000/year with Bonus Potential

Benefits: Health, Vacation, PTO, Sick Leave, Paid Holidays

RESPONSIBILITIES

• Establish working relationships and participate and contribute within a team environment
• Must be well spoken and present a professional phone presence at all times.
• Must project a positive attitude at all times.
• Answer prospects' questions on the telephone.
• Handle customer inquiries in a professional and friendly manner.
• Maintain log of all incoming calls.
• Telephone contact with customers, to follow up on customer surveys, service calls, and complaints
• Create and maintain all customer files as required.
• Coordinate and document all communication affecting customers, employees, ISR's or suppliers.
• Create and maintain the weekly route schedule and communicate any changes to the schedule to the appropriate service technician as required.
• Provide assistance to service managers calling for the advice, additional help, directions, and so on.
• Prepare and complete the service schedules in time for teams to pick them up.
• Attend and participate in all staff meetings
• Create FedEx labels and ship parts

QUALIFICATIONS

• High school diploma or GED required
• Microsoft Excel required
• Strong written and communication skills
• Strong computer skills
• Strong attention to detail is a must
• Ability to think analytically

REQUIREMENTS

• English - Bilingual Spanish a plus
• Time management skills and the ability to multi-task
• Team player and willingness to help others
• Follow attendance policy based on hours and schedule agreed to during hiring