Mobile Service Management

Global Mobile Service Lead

6 months

The service manager is an expert in the features, benefits and capabilities of the service that they manage, and understand how they meet the needs of current and future colleagues.

• The service manager is also responsible for the performance, risk, cost and continual service improvement of the service / product, raising the awareness amongst our colleagues and stakeholders whilst improving quality of the end to end service.
• They are also responsible for the end to end aggregation of all service components to ensure service levels meet the desired business outcome, as defined in the Service catalogue.
• The role holder will manage the US Mobility services including the relationships with the Mobile providers.
• Person Specification
• ITIL foundation certificate and service related topics (Service Level Management, Continuous Service Improvement, Service Strategy etc.)
• Experience of working in a global organisation preferably spanning infrastructure, applications and/or operational environments.
• Extensive experience of managing services.
• Experience of end user and collaboration technologies.
• Experience of owning relationships with suppliers, proven ability to drive supplier performance.
• Highly competent with Microsoft Excel, Word and PowerPoint.
• Any knowledge of Mobile Device Management solutions and Mobile Contracts would be beneficial.