Must have Skills:  Understanding IAM domain is a MUST  Strong Excel, Visio, Power point skills, Power BI, Knowledge of SQL - MUST  BA Skills and experience is a MUST  Should be able to understand data models, however no experience in data modelling is required.  ITIL awareness on Change Management is a PLUS.  Key Responsibilities:  • Associate will be working closely with Infrastructure teams (On servers, Active Directory, Servers, IPs, Firewalls, Security domains, Transferring data from FTP etc)  • Associate performs regular BA functions – understand requirements from BA and translate it for Database analysts and technical teams.  • Prepare Management decks / status on weekly status – driven thru Excel sheets with Macros, Power BI, SQL.  • IAM knowledge is required in addition to Information Security and Risk Management domain knowledge. No specific IAM product knowledge is required. It could be any product knowledge within IAM domain.  • Work with Global Team. Establish and grow the relationship between the customer and technical support teams  • Perform traditional Business Systems Analyst functions including gathering business requirements for new systems and enhancements to existing systems  • Co-ordinate the roll-out of global applications to Manulife-based users  • Co-ordinate corporate initiatives impacting local resources and systems ensuring minimal impact with maximum communication  • Represent region as key participant in divisional and global working groups  • Ensure potential issues are tracked and escalated in a timely manner  • Develop Trend Analysis and implement new solutions to streamline recognized deficiencies  • Facilitate communications between business and technical teams  • Work with business to ensure all security measures are applied  • Define User Acceptance Criteria and support testing activities  • Provide detailed updated documentation on all Manulife based systems  • Participate fully as a team member promoting knowledge sharing, innovation and support  • Facilitate testing and implementation of new features in new application releases  Qualifications:  • 5+ years' experience in an IT role with demonstrated career progression  • Knowledge of infrastructure and networks  • Identity and Access management domain knowledge is required  • Knowledge of business analysis principles and best practices  • Effective conceptual, diagnostic, analytical and problem-solving skills  • Experience with Microsoft Office and collaboration tools (SharePoint)  • Very strong MS PowerPoint, MS Visio, MS project and MS Excel skills  • Power BI knowledge is an asset  • Strong technical writing skills  • Knowledge of SQL Server (developing scripts, query creation)  • Understanding of data design, architecture, relational databases and data modeling  • Previous experience in financial services industry  • Strong Communication Skills a must  • Experience working directly with business clients in addition to application support teams  • Experience managing and liaising with third-party service providers  • ITIL experience and strong understanding of standard Change Management methodologies  • Experience maintaining and routinely testing Disaster Recovery Plan and Business Continuity Plan  • Experience with Application Lifecycle planning for the application environment  • Dependable, professional, demonstrated leadership and judgement skills  Education/Professional Experience  • Bachelor's degree in Business, Information Systems or related fields  Preferred:  • Experience in the financial services industry doing Information Security and Risk projects.  • Work done with IAM projects with CyberArk and Identity IQ would be considered an asset.