Production Support - Java
Production Support - Java
Monterey Park, CA
Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
Responsibilities also include root cause analysis, management communication and client communication.
Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines.
Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert. Basic Qualifications:
Experience in Application Support and development or related experience
Experience supporting applications in Banking Domain.
Experience supporting applications including scripting skills in Perl, Unix Shell Scripting and Windows batch scripting.
Experience in Incident Management, Change Management and Problem Management.
Experience in Infrastructure Support, Configuration and Release Management.
ISTM Experience Preferred Skills:
Knowledge of the following tools and technologies: Java, MQ, and Windows and UNIX operating systems.
Knowledge on handling tools like Splunk, Dynatrace, Wily
Knowledge on Basic SQL Handling, Database job monitoring (Autosys, Tidal, Informatica) .
Knowledge on Linux .
Knowledge on applications running on JBOSS, Tomcat and Apache servers.
Knowledge on Service Now
Knowledge handling Patching activities.
Knowledge handling Application Validation.
Hands on experience supporting incident tickets on Level 1 & Level 2. Roles and Responsibilities:
Represent the Production Support organization on company-wide project teams.
Monitor process and software changes that impact production support, communicate project information to the production support staff and raise production support issues to the project team.
Prioritize workload, providing timely and accurate resolutions.
Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs.
Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
Participate in knowledge transfer to ensure better grasp of the product and domain.
Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.
Coordinate with Application Development Team to successfully validate the application in prod environment.
Should be willing to work in Shifts