Production Support - Java

MLWIZ Team

Production Support - Java

Monterey Park, CA
Full Time
Paid
  • Responsibilities
    • Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
    • Responsibilities also include root cause analysis, management communication and client communication.
    • Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines.
    • Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert. Basic Qualifications:
    • Experience in Application Support and development or related experience
    • Experience supporting applications in Banking Domain.
    • Experience supporting applications including scripting skills in Perl, Unix Shell Scripting and Windows batch scripting.
    • Experience in Incident Management, Change Management and Problem Management.
    • Experience in Infrastructure Support, Configuration and Release Management.
    • ISTM Experience Preferred Skills:
    • Knowledge of the following tools and technologies: Java, MQ, and Windows and UNIX operating systems.
    • Knowledge on handling tools like Splunk, Dynatrace, Wily
    • Knowledge on Basic SQL Handling, Database job monitoring (Autosys, Tidal, Informatica) .
    • Knowledge on Linux .
    • Knowledge on applications running on JBOSS, Tomcat and Apache servers.
    • Knowledge on Service Now
    • Knowledge handling Patching activities.
    • Knowledge handling Application Validation.
    • Hands on experience supporting incident tickets on Level 1 & Level 2. Roles and Responsibilities:
    • Represent the Production Support organization on company-wide project teams.
    • Monitor process and software changes that impact production support, communicate project information to the production support staff and raise production support issues to the project team.
    • Prioritize workload, providing timely and accurate resolutions.
    • Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs.
    • Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
    • Participate in knowledge transfer to ensure better grasp of the product and domain.
    • Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.
    • Coordinate with Application Development Team to successfully validate the application in prod environment.
    • Should be willing to work in Shifts