Job Description

MMC is looking for a Full time Outreach Specialist for Guilford County, NC

Pay - $17.75

Fully Remote

NCEB COUNTY LIAISON SPECIALIST – CSR 2 

The NCEB County Liaison Specialist (CLS) supports the North Carolina Enrollment Broker (NCEB) DSS Engagement Strategy.  The CLS is assigned a North Carolina DSS county office or multiple county offices to support remotely and in person as needed. The CLS will support DSS leadership by assisting with subject matter questions regarding the Enrollment Broker processes and handle complex or escalated issues. The CLS supports the NCEB by providing outreach and education to beneficiaries during DSS outreach events. Regular attendance is required.

Responsibilities:

• Represent NCEB remotely in assigned location and in person if needed
• Work directly with beneficiary or beneficiaries to:
  • Provide in person choice counseling
  • Review selection options
  • Enroll in the Health Plan (HP) for Managed Care of their choice
  • Select the preferred Primary Care Provider (PCP), where applicable
  • Refer to a different entity based on needs, where applicable
• Complete timely and error free submission of reports
• Represent the NCEB at DSS Outreach Events, when assigned, to educate the target audience on the role of the Enrollment Broker as well as the enrollment options available to beneficiaries
• Support and conduct enrollment events, when assigned, to provide choice counseling and enroll beneficiaries in a health plan
• Complete timely and error free submission of post-event reports
• Independently and proficiently navigate between program specific tools and applications (e.g., MS Outlook, MS Teams, MS Skype, MS SharePoint, NC EB website, MAXeb, Genesys, Cisco and Zoom)
• Attend meetings as assigned
• Provide recommendations on best practices and/or process efficiencies to supervisor
• Maintains a positive and professional demeanor at all times
• Perform other duties as assigned by leadership

Qualifications:

• Bachelor’s degree from an accredited college or university required or equivalent work experience
• Experience in community outreach, field enrollment or outreach to special needs population
• Experience with Medicaid Managed Care and the needs of Medicaid Consumers
• Excellent organizational, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to complete assigned tasks with minimal supervision
• Solid customer service and client relationship skills
• Solid working knowledge of Microsoft Suite (e.g., Word, Excel and Power Point)
• Working knowledge of computer based platforms and programs
• Cultural sensitivity, customer service and problem resolution experience
• Ability to travel as requested
• Remote working location with internet capabilities (minimum internet speed of 20 MPBS)
• Provide own equipment (smart phone, computer, headset, etc.)

Company Description

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.