Job Description

The PARTNER SERVICES REPRESENTATIVE is primarily responsible for responding to all inbound requests coming from client accounts through the client services call center. The Partner Service Representative will act as a liaison to create and maintain a positive relationship ensuring the success of the relationship. This position requires a flexible work schedule, with the ability to work some nights and weekends.

RESPONSIBILITIES:

• Responsible for answering partner billing and transaction questions, marketing and promoting debit card services, and partner orientation
• Serve as "debit card industry expert" in support of partner sales efforts
• Develop a client portfolio including relevant users, technical documentation to support sales efforts, and client use of the product
• Manage existing partner base, working with sales staff
• Liaison with internal business development, operations team, marketing, and customer service to ensure partner satisfaction
• Identify market opportunities for enhancements to existing products and development of new products

SKILLS/EDUCATION/EXPERIENCE:

• 1-2 years of call center agent experience
• English/Spanish preferred
• Excellent oral, written and interpersonal communication skills
• Extremely professional, personable and outstanding at communicating in a positive and effective manner
• Must be a champion of superior Customer Service
• Working knowledge of computer operation, including proficiency in MS Access, Word, and Excel
• Ability to demonstrate strong organizational skills
• Ability to prioritize workload and work efficiently with minimal supervision
• Outbound sales experience preferred
• Complete knowledge of all Call Center policies preferred
• As provided in NetSpend's Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws

Company Description

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.