Job Description

MMC GROUP IS LOOKING FOR A CALL CENTER REPRESENTATIVE IN THE EAST HARTFORD, CT AREA!    APPLY TODAY!!

PAY: $15.00/hr. 

ONSITE SCHEDULE:  Monday - Friday ; 8:30AM - 5:00PM  

JOB DESCRIPTION AND RESPONSIBILITIES:  Reports directly to a Call Center Supervisor. Provides courteous and accurate one to one telephone contact with HUSKY consumers, assisting in providing program, account information and password reset assistance for the online Consumer Portal. Use the designated system to document calls, requests, and status information: 

• Act as initial point of contact for inquiries from potential and existing HUKSY beneficiaries.
• Provide one-to-one telephone contact with consumers and providers.
• Assist with password resets.
• Accurately respond to incoming calls received by the call center.
• Accurately document all interactions with consumers
• Maintain technical and program policy proficiency in the HUSKY Health rules/guidelines and other related program policies.
• Properly forward calls to Call Center Leadership or other CT agencies per procedures.
• Provide clear, complete, accurate and objective information based on full understanding of program requirements.
• Log calls into call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service.
• Work with consumers in difficult situations.
• Handle and data enter complaints in accordance with approved policies and procedures.
• Research inquiries as needed
• Report any technical problems with equipment, systems, or facilities to Call Center Manager
• Meet and exceed daily standards for calls answered accuracy, customer service, and quality.
• Participate in training activities as needed.
• Participate in and contributes to the quality improvement process.
• Other duties as may be assigned.

QUALIFICATIONS: 

• ABILITY TO TYPE AT LEAST 40 WPM.
• BILINGUAL CAPABILITIES A PLUS
• Two (2) years minimum experience in call center environment.
• Two (2) years minimum experience in a healthcare field.
• Ability to provide Exemplary Customer Service and achieve results through respect, empathy, knowledge, and commitment.
• Knowledge of Medicaid and managed care programs.
• Basic understanding of a call center environment and quality monitoring processes
• Ability to establish and maintain effective working relationships with Consumers and co-workers.
• Ability to problem solve through analysis and ongoing feedback.
• Ability to work with people of diverse backgrounds.
• Data entry skills to include accuracy and spelling
• Ability to handle multiple tasks and meet deadlines, flexibility under pressure
• Ability to maintain strict confidentiality
• Ability to maintain self-control under stressful situations.
• Ability to work independently and maintain accountability
• Excellent verbal, written, and interpersonal skills
• Proficient in use of computer, including MS Office Suite and Avaya telephone system

Company Description

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.