Job Description

REMOTE - NEED OWN EQUIPMENT.

JOB TITLE: FACT FINDING AGENT - CLAIM PROCESSING

RATE: $20/HOUR

JOB SUMMARY

The Fact Finding Agent is responsible for reviewing unemployment insurance claims with outstanding issues to determine next steps required to resolve those issues. Using critical thinking skills, the Agent will analyze all information, notes, and documentation to identify gaps or discrepancies in information. They will then perform outreach to claimants and/or employers to obtain the necessary information, notate that in the claim file, and forward detailed notes as required to resolve the issue.

The position requires using time management to work a caseload effectively and in order of priority set by leadership, critical thinking skills to identify the needs on each unique claim, and communication skills ensuring that information gathered is clearly notated in the claim.

JOB DUTIES

Fact Finding Agents will perform job duties such as:

• Analyzing claim information to determine the cause of outstanding issues
• Evaluating wage and earnings
• Communicating with claimants and employers by phone to obtain missing information
• Working closely with subject matter experts to gain further understanding of unique issues and how to address them
• Referring more complex issues to supervisor or tenured staff
• Notating all contacts and actions taken on a claim clearly and thoroughly
• Demonstrating the ability to make timeline and logical decisions
• All other duties as assigned by management to support claim processing

NOTE: THIS POSITION WILL WORK FULL-TIME, REMOTE, MONDAY THROUGH FRIDAY 8 AM TO 5 PM PACIFIC TIME.

EXPERIENCE & QUALIFICATIONS

• Bachelor's degree preferred
• 1-2 years' experience in claim or case management
• Proficient technical writing skills to support detailed case notes
• Critical thinking & time management skills

Company Description

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.