Job Description

MMC IS LOOKING FOR YOU!!! INTERVIEW NOW!!!

TESTING REQUIRED. VIDEO INTERVIEW!!

REMOTE HELP DESK/CALL CENTER

PAY RATE $16.00 HR.

MONDAY - FRIDAY 9:00AM-6:00PM

!!! MUST HAVE A MINUMUM OF 2 YEARS CALL CENTER EXPERIENCE !!!

• The Contractor shall assist Medicare providers/suppliers and their authorized representatives (surrogates) with gaining access to CMS’ Web-based applications

In addition to supporting access to the above applications, the Contractor shall provide Helpdesk support for system related issues and questions.

• The Contractor shall provide help desk support, also known as the External User Services (EUS). The Contractor shall update and maintain the following
  • Help Desk Plan
  • Help Desk Call Scripts.
• • The Help Desk Call scripts shall include detailed scripts for the Help Desk staff to follow, including but not limited to the following workflows:
    • Requirements needed to support the Help Desk
    • Assist with forgotten ID
    • Assist with forgotten password
    • Disable/enable user
    • Change User’s Role
    • Assist with User Group registration, deletion, profile update
    • Assist with add/remove user from User Group
    • Process Security Consent Forms
    • Approve User Group registration
    • Approve User Group roles
    • Approve Security Official roles
    • Help Desk Workload Reports
    • Interactive Voice Response (IVR) system Configuration Document
    • Continuous Improvement Plan - The CI Plan shall provide recommendations based on operational understanding and call analysis. The Contractor shall propose ideas to reduce call volume, increase clarity, and improve system operations.

Company Description

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.